Member Services Coordinator

Please note: This role is a temporary position with First Book.

First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted). Proof of fully vaccinated status is required before an interview.

About First Book:First Book ( thateducation offers children the best possible path out of poverty. Reaching 5 million children from birth to age 18 annually First Book has also built the countrys largest and fastest growing network of educators serving kids in need: today First Book reaches 600000 educators nationwide and growing every week.

A global leader in social enterprise First Book harnesses the strategies of the private sector to advance social change. First Book has built a family of social enterprises to serve its network of educators and support children in need including the First Book Marketplace The First Book Accelerator First Book Insights and a range of other fact since 1992 First Book has distributed more than 225 million books and educational materials to children from low-income families. Because of its record of innovation and impact First Book has been celebrated globally by such institutions as the Schwab Foundation for Social Entrepreneurship the World Economic Forum and in case studies at Columbia Business School Wharton Business School the Yale School of Management and the London School of Economics. Finally Charity Navigator recently awarded First Book its highest rating including a perfect 100% score for Accountability & Transparency.

About the position: (This is not a 100% remote position/ MANDATORY IN OFFICE: Tuesday & Wednesday)

Essential Duties and Responsibilities:

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive research and resolve inquiries from members while acting as their liaison to First Book.
• Serve as a primary point of contact for members through a call center platform managing a high volume of calls and delivering consistent high-quality service.
• Contact members and notify them of opportunities they qualify for and/or assist them in completing grant and promotional requirements.
• Maintain frequent communication with members via telephone and email.
• Educate new and existing members about the First Book mission and model.
• Communicate benefits and promotions to members.
• Complete one-off tasks and/or projects as requested by internal First Book departments such as conducting member outreach or assisting with multiple order placements.
• Update track and record information in databases and contact management systems relating to orders invoices inquiries and other information.
• Manage the tracking of books invoices payments and other items for specific partners.
• Perform ongoing audits on First Book members to verify their eligibility status.

Qualifications:

• Minimum one year of experience in a call center or customer service role.
• Working knowledge of Microsoft Excel and Word
• Solid skills in analytical reading writing and speaking.
• Youve got to believe the mantra Teamwork makes the Dream Work!
• Experience adapting your communication style to your audience.
• Ability to multi-task and navigate multiple service channels like phone email and chat.
• You take initiative and address issues as they arise (for members AND your team).
• Experience learning various platforms.
• You employ advanced active listening and response skills.
• Experience with Magento or Salesforce is a plus.
• Ability to speak Spanish preferred but not required.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Education and/or Experience:

• Bachelors degree or equivalent experience
• Experience working with the education community volunteers and/or community service groups encouraged.

**Temporary Employees Receive Transportation Benefits**

TO APPLY:
Candidates are invited to submit a resume and a cover letter that details your interest in the position to If you need assistance applying please reach out to us at .

See what First Book has been up to!:

https://x.com/firstbook

Experience:

Junior IC