Junior German Customer Care

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Handle customer inquiries via phone email and chat in a friendly and professional manner.
Assist customers with product information order issues and technical problems.
Resolve customer complaints and escalate more complex issues when needed.
Provide clear helpful solutions to ensure customer satisfaction.
Maintain records of customer interactions and solutions in the CRM system.

What We Are Looking For

Fluency in German (C2 level) and good English communication skills (B2 level or higher).
Excellent communication and problem-solving abilities.
Flexibility to work rotational shifts from Monday to Friday including bank holidays.
Must be available to work on-site in Lisbon.

What We Offer

Competitive salary with benefits.
Welcome Bonus of 2000.
Private health insurance.
Paid training to help you succeed in the role.
A supportive and dynamic team environment.
Opportunities for career growth and development.

Key Responsibilities Handle customer inquiries via phone email and chat in a friendly and professional manner.Assist customers with product information order issues and technical problems.Resolve customer complaints and escalate more complex issues when needed.Provide clear helpful solutions to ensu...