German customer support representative, Barcelona

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about delivering top-notch customer service

Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What Youll Do:

Assist Customers: Handle incoming inquiries via phone email chat and automated alerts ensuring efficient and effective responses.
Record Keeping: Maintain accurate records of interactions in our call management system adhering to agreed SLAs for timely resolutions.
Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
Administrative Tasks: Manage holiday sickness and overtime records while participating in regular team meetings.

What Were Looking For:

Language Skills: C2/ fluent in German both verbal and written with a good level of English (minimum B2).
Experience: At least 1 year of customer service experience preferably in technical support.
Technical Knowledge: Advanced understanding of signal path connectivity wireless networking and music/audiovisual products.
Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
Problem-Solving: Ability to take ownership of customer calls progressing them to resolution or escalating when needed.

What We Offer:

Competitive Salary: Excellent remuneration package based on experience and performance.
Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
Paid Leave: Enjoy 23 working days of paid annual leave.
Career Development: Access to guidance and tools to help you reach your full potential.

If youre ready to take on a new challenge in beautiful Barcelona apply now and be part of our exciting journey!

Are you passionate about delivering top-notch customer service Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environme...

Are you passionate about delivering top-notch customer service