Client Service Supervisor
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Job Location:
Philadelphia, PA - USA
Yearly Salary:
$ 50020 - 68700
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the Role
The client Services Supervisor will lead a team of CSR IIIs coordinate maintenance schedules manage vendor relationships and serve as the primary point of contact for escalated printer-related issues.
This role ensures that all printer maintenance activities are performed efficiently service level agreements (SLAs) are met and client satisfaction is maintained.
This role ensures that all printer maintenance activities are performed efficiently service level agreements (SLAs) are met and client satisfaction is maintained.
Your Impact
-Supervise and coordinate daily printer maintenance operations across client locations.
-Provide back-up Support for CSR IIIs; basic break-fix services on a fleet of print devices including Ricoh Xerox and HP models. Hands-on experience with replacing consumables and maintenance components such as rollers fusers and maintenance kits).
-Monitor and ensure timely resolution of printer service requests and incidents.
-Maintain inventory of printer supplies parts and consumables.
-Train and support CSRIIIs
-Handle escalations
-Continuously improve service delivery processes and client satisfaction
Supervision and Employee Relations
- Ensures performance improvement through a scheduled plan to train motivate develop and manage site personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
Client Relationship Management
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
- Ensures effective performance management with direct reports and oversee the overall process.
- Ensures effective two-way communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
Results Expected
- Responsible in maintaining compliance with established standards and policies for the operation managing and developing site human resources as well as meeting site financial goals.
-Provide back-up Support for CSR IIIs; basic break-fix services on a fleet of print devices including Ricoh Xerox and HP models. Hands-on experience with replacing consumables and maintenance components such as rollers fusers and maintenance kits).
-Monitor and ensure timely resolution of printer service requests and incidents.
-Maintain inventory of printer supplies parts and consumables.
-Train and support CSRIIIs
-Handle escalations
-Continuously improve service delivery processes and client satisfaction
Supervision and Employee Relations
- Ensures performance improvement through a scheduled plan to train motivate develop and manage site personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
Client Relationship Management
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
- Ensures effective performance management with direct reports and oversee the overall process.
- Ensures effective two-way communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
Results Expected
- Responsible in maintaining compliance with established standards and policies for the operation managing and developing site human resources as well as meeting site financial goals.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role and requires compliance with customer policies and protocols which may include COVID-19 vaccination and other measures relating to accordance with applicable law we are providing the anticipated rate for this role: $50020 - 68700 / yearThis position will support our customers various site locations in Philadelphia PA.
Requires 5 years of related experience and management of two or more regular full-time employees; bachelors degree in a relevant field preferred.
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- Single Site Responsibility may require minimal travel (valid drivers license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid drivers license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
Requires 5 years of related experience and management of two or more regular full-time employees; bachelors degree in a relevant field preferred.
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- Single Site Responsibility may require minimal travel (valid drivers license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid drivers license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
