Manager Office of Performance and Transformation Full Time 8 Hour Days (Exempt)

The Performance Improvement Manager facilitates improvement initiatives across Keck Medical Center of USC to sustainably improve the performance of departments and processes in the domains of people & collaboration quality outcomes safety patient satisfaction operational effectiveness resource management. finance and growth. The manager facilitates the assessment and diagnosis of problems architects data analytics facilitates leads and manages structured improvement initiatives from large scale transformational projects to focused improvement events. This position may also develop dashboards as needed. The manager also acts as a coach for his/her/their team and for any managers they interact with to help them establish mechanisms to sustain performance after the completion of projects.

The Manager supports the development of management mechanisms and systems and also participates actively in training to build Lean and other performance improvement capabilities widely in the organization. The manager has deep experience in the application of Lean and other systems to drive improvement across the medical enterprise.

The scope of activities for the Manager include: creating collaborative customer relationships implementing lean design while developing business solutions with administrative and clinical stakeholders managing performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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Manager