Guest Experience Lead – Starlite at Beacon Grand

The Beacon Grand is quintessential San Francisco symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake the fully renovated hotel offers todays travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotels novel Social Hosts who create a warm convivial atmosphere as they facilitate stays that are personally tailored unique and full of discovery. Inside visitors and locals mix and mingle in the communal living room and lively gathering spot The Post Room and the iconic Starlite. With everything from walkable shops and restaurants to cable cars outside the front door the central and connected Union Square location is the perfect home base for exploring San Francisco.

We are actively searching for Guest Experience Lead

Job Responsibilities:

Guest Experience

• Extend a polished genuine welcome to each guest ensuring they feel valued from the moment they arrive.
• Anticipate needs and act with a sense of urgency to provide timely attentive service at every stage of the guest experience.
• Guide guests confidently sharing menus recommendations and Starlites unique story.
• Recognize and celebrate regulars VIPs and special occasions communicating key details to the team.
• Balance a gracious presence with efficiency keeping the guest journey seamless and on pace.

Reservations & Flow Management

• Manage reservations and waitlists balancing high-demand nights with clear proactive communication.
• Monitor floor capacity pacing and events adjusting seating assignments in real time.
• Collaborate with FOH managers and service staff to maintain a smooth flow of tables and guest experiences.

Team Leadership

• Lead and inspire the host team to embody Starlites hospitality standards.
• Delegate responsibilities ensure coverage at the door and phone and model professional gracious service.
• Keep the host stand organized polished and welcoming as the first impression of Starlite for every guest.
• Act as the communication bridge between guests the host team and managers.

Job Requirements:

• Guest-focused warm and polished with excellent communication skills.
• Experienced in hospitality (2 years preferred) ideally in high-volume or high-profile settings.
• Skilled at multitasking and troubleshooting with composure and urgency.
• A natural leader and collaborator who elevates the performance of those around you.

Knowledge Skills & Abilities

• Extensive OpenTable experience with the ability to manage high-volume reservations and waitlists
• Understanding of Starlites food & beverage and hospitality philosophy & menus
• Knowledge of standard restaurant service procedures
• Knowledge of each job function on the floor and understanding of the priorities of service
• Must be punctual and reliable
• Must be available to work days nights weekends and holidays

Work Environment

• Involves standing and walking the entire shift
• Involves holding objects with hands
• Involves reaching bending and stooping frequently
• Involves lifting moving and carrying at least 25 pounds with frequency throughout the shift

Company Benefits:

• Generous Paid Time Off plan up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness Accident Insurance and Hospital Indemnity

EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal state or local laws