Operation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
you will be responsible for building and managing the end-to-end operations of our e-commerce platform. You will oversee supply chain logistics vendor management fulfillment customer service and operational scalability. This is a high-impact role requiring a mix of strategic thinking execution excellence and leadership.
Key Responsibilities
1. Supply Chain & Vendor Management
Identify onboard and manage relationships with suppliers manufacturers and distributors of construction materials.
Negotiate pricing contracts and terms to ensure cost efficiency and reliability.
Develop and optimize procurement strategies to maintain inventory health.
2. Logistics & Fulfillment
Design and implement efficient warehousing inventory management and last-mile delivery solutions.
Oversee order fulfillment ensuring timely and accurate deliveries.
Work with 3PL (third-party logistics) partners or build in-house logistics capabilities.
3. Customer Experience & Support
Develop processes for handling customer inquiries returns and complaints.
Ensure seamless post-purchase experience to drive retention and repeat business.
4. Process Optimization & Scalability
Build and refine operational workflows for efficiency and scalability.
Implement technology solutions (ERP inventory management CRM) to automate processes.
Continuously analyze operational KPIs (lead times fulfillment accuracy costs) and optimize performance.
5. Team Leadership & Hiring
Recruit train and manage operations teams (supply chain logistics customer support).
Foster a culture of accountability efficiency and innovation.
Qualifications :
5 years in operations supply chain or logistics preferably in e-commerce construction or building materials.
Proven track record in scaling operations for an online marketplace or B2B platform.
Experience with vendor negotiations inventory management and fulfillment optimization.
Skills & Traits:
Strong analytical and problem-solving skills.
Hands-on execution-focused mindset.
Ability to thrive in a fast-paced resource-constrained startup environment.
Familiarity with e-commerce platforms (Shopify Magento WooCommerce) and operational tools (ERP WMS) is a plus.
Entrepreneurial Mindset:
Passionate about disrupting the construction industry through technology.
Comfortable wearing multiple hatsfrom strategy to execution.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
