Technical Support Engineer
Technical Support Engineer
Posted on :
25-09-2025
Employer Active
1 Vacancy
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Job Description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.
Youll be part of the engine room that ensures we stay reliable responsive and future-ready.
Responsibilities
- Investigate and resolve client requests by diagnosing issues applying fixes and ensuring swift resolution to maintain service quality.
- Monitor and safeguard system health by identifying anomalies troubleshooting failures and escalating risks before they impact customers.
- Automate repetitive tasks and design operational tools that increase efficiency leveraging AI and modern engineering practices to reduce friction.
- Accelerate problem resolution by building root-cause analysis tools that shorten time-to-fix and improve long-term reliability.
- Collaborate across functions (risk DBA dev customer support) to resolve incidents and deliver end-to-end solutions.
- Create and maintain documentation that standardizes troubleshooting methods and empowers quicker L1 resolutions.
Requirements
- Strong experience in Python and SQL (PostgreSQL).
- Confident working across Unix-based environments.
- Hands-on experience with monitoring tools (Grafana Kibana Prometheus Datadog AWS CloudWatch).
- Proven background in T2T3 technical support.
- DevOps experience with setting up alerts and incident workflows (PagerDuty or similar).
- Ability to design and implement internal tools that reduce downtime and streamline workflows.
- Skilled in writing clear technical documentation.
- English proficiency at B2 level or to work in rotating shifts (24/7 Monday to Sunday).
What you will get in return
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesnt go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans weve got your back. Plus location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Employment Type
Full Time
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