Help Desk Tech

Oklahoma City, OK - USA

Monthly Salary: Not Disclosed

Posted on: 25-09-2025

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Provides support to end users on a variety of issues. Identifies researches and resolves technical problems. This position is required to perform all IT customer service functions including but not limited to answering calls creating work tickets assisting callers with issues documenting those issues and re-routing calls and tickets as applicable.

Duties and Responsibilities

Quickly and effectively resolves telephone email and other requests for software and technical support for office and field employees.
Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.
Ensures that all calls are accurately and descriptively logged into a work tracking software.
Ensures customer satisfaction by maintaining service status updates.
Assists in identifying trends in continuing hardware software or system problems.
May train users on software and hardware on-site or in a classroom.
Documents tracks and monitors problems to ensure a timely resolution and assist in future solutions to similar problems.
Stays current with technology by obtaining training on current hardware and software obtaining certificates when necessary.
Provides routine off-hour and weekend support through a rotation schedule and may be called on to provide emergency Business Continuity / Disaster Recovery support
Other duties as assigned.

Skills and Competencies

Strong communication skills both written and oral.
Proficient computer skills.
Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Proven team player.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must have working knowledge of current hardware and software.

Required Qualifications

High school diploma or GED
Considerable hardware and software knowledge including but not limited to MS Office Suites current Windows operating systems etc.
Willing to work rotational on-call schedule.
An acceptable pre-employment background and drug test.

Preferred Qualifications

Associates degree or higher in a related field (or equivalent experience).
Second level Help Desk support experience.
Oil and Gas software knowledge.

Physical Requirements

Requires prolonged sitting some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.

Continental Resources Inc. provides equal employment opportunities and access for all applicants and employees without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression national origin age disability genetic information veteran status or any other category protected by law.

Job SummaryProvides support to end users on a variety of issues. Identifies researches and resolves technical problems. This position is required to perform all IT customer service functions including but not limited to answering calls creating work tickets assisting callers with issues documenting ...

Job Summary

Duties and Responsibilities

Quickly and effectively resolves telephone email and other requests for software and technical support for office and field employees.
Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.
Ensures that all calls are accurately and descriptively logged into a work tracking software.
Ensures customer satisfaction by maintaining service status updates.
Assists in identifying trends in continuing hardware software or system problems.
May train users on software and hardware on-site or in a classroom.
Documents tracks and monitors problems to ensure a timely resolution and assist in future solutions to similar problems.
Stays current with technology by obtaining training on current hardware and software obtaining certificates when necessary.
Provides routine off-hour and weekend support through a rotation schedule and may be called on to provide emergency Business Continuity / Disaster Recovery support
Other duties as assigned.

Skills and Competencies

Strong communication skills both written and oral.
Proficient computer skills.
Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Proven team player.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must have working knowledge of current hardware and software.

Required Qualifications

High school diploma or GED
Considerable hardware and software knowledge including but not limited to MS Office Suites current Windows operating systems etc.
Willing to work rotational on-call schedule.
An acceptable pre-employment background and drug test.