Temporary Guest Services Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Temporary Guest Services Specialist at West End Tower serves as a key resource in supporting hotel management with a focus on guest relations communications and operations. This position is crucial in facilitating a seamless experience for both overnight guests and event clients while also ensuring alignment with operational excellence expectations.
Duties and Responsibilities:
Guest Relations
- Greet every guest upon arrival with warmth and professionalism.
- Register arriving guests assign rooms and prepare necessary documents and keys for registration.
- Respond promptly and courteously to telephone calls and text messages directing inquiries appropriately.
- Serve as a point of contact for both overnight guests and event clients to ensure a smooth experience.
Event Management
- Assist in coordinating client needs for events through pre-event planning and on-site execution.
- Maintain oversight of meeting spaces and multi-purpose rooms including setup and teardown.
- Act as the onsite contact for events held in the tower ensuring all specifications are met.
Guest and Client Engagement
- Provide detailed information about the campus and local attractions to enhance guest experiences.
- Ensure guest special requests are efficiently fulfilled and monitored for satisfaction.
- Implement feedback-driven improvements to elevate the overall guest and event experience.
Partnership Development
- Strengthen and maintain relationships with existing partners while identifying and cultivating new partnerships that support occupancy and event growth.
- Represent West End Tower within the community to expand awareness and visibility.
Qualifications:
- Preferred background in Tourism & Hospitality.
- Proficient in Microsoft Office Suite (Word Outlook Excel) EMS ORACLE and other cloud-based PMS systems.
- Comfortable multitasking in a fast-paced environment.
- Excellent customer service and conflict resolution skills.
- Knowledge of the campus and surrounding areas.
- Capability to push pull lift and move furniture or equipment up to 40 lbs.
Required Experience:
Unclear Seniority
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
Vanderbilt University Medical Center (VUMC) is a comprehensive healthcare facility dedicated to patient care, research, and biomedical education. Its reputation for excellence in each of these areas has made Vanderbilt a major patient referral center for the Mid-South. Each year, peop ... View more
