Temporary Guest Services Specialist
Temporary Guest Services Specialist
Posted on :
25-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
The Temporary Guest Services Specialist at West End Tower serves as a key resource in supporting hotel management with a focus on guest relations communications and operations. This position is crucial in facilitating a seamless experience for both overnight guests and event clients while also ensuring alignment with operational excellence expectations.
Duties and Responsibilities:
Guest Relations
- Greet every guest upon arrival with warmth and professionalism.
- Register arriving guests assign rooms and prepare necessary documents and keys for registration.
- Respond promptly and courteously to telephone calls and text messages directing inquiries appropriately.
- Serve as a point of contact for both overnight guests and event clients to ensure a smooth experience.
Event Management
- Assist in coordinating client needs for events through pre-event planning and on-site execution.
- Maintain oversight of meeting spaces and multi-purpose rooms including setup and teardown.
- Act as the onsite contact for events held in the tower ensuring all specifications are met.
Guest and Client Engagement
- Provide detailed information about the campus and local attractions to enhance guest experiences.
- Ensure guest special requests are efficiently fulfilled and monitored for satisfaction.
- Implement feedback-driven improvements to elevate the overall guest and event experience.
Partnership Development
- Strengthen and maintain relationships with existing partners while identifying and cultivating new partnerships that support occupancy and event growth.
- Represent West End Tower within the community to expand awareness and visibility.
Qualifications:
- Preferred background in Tourism & Hospitality.
- Proficient in Microsoft Office Suite (Word Outlook Excel) EMS ORACLE and other cloud-based PMS systems.
- Comfortable multitasking in a fast-paced environment.
- Excellent customer service and conflict resolution skills.
- Knowledge of the campus and surrounding areas.
- Capability to push pull lift and move furniture or equipment up to 40 lbs.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
