Receptionist Lead
Receptionist Lead
Posted on :
25-09-2025
Employer Active
1 Vacancy
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Job Description
Job qualifications
- High school diploma or equivalent
- Minimum 3 years Concierge and/or reception experience in a customer service environment legal or financial services industries preferred
- 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated communication skills both verbal & written
- Good time management skills
- Good knowledge and understanding of a Cisco telephone system
- Must possess professional presentation/appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language both in verbal and written communication
- Operational experience working at prestigious events preferred
- Attention to detail with good organizational skills
- Must possess passion to achieve excellent guest service consistently
- Demonstrates the ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet all required deadlines
- A welcoming positive manner and an understanding of what good customer service looks like
- Acts with integrity at all times and embraces the company philosophy.
- Ability to understand the needs of the client and provide customer service and superior client service.
- Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- Knowledge of Condeco and working knowledge of A/V equipment an advantage
- Ability to multitask prioritize workload and provide administrative support.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
Job relationships
- Internal: Account team functional team
- External: Clients clients customers vendors
Job duties
(* denotes an essential function)
- *Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
- *Conduct all timekeeping and absence for direct reports including ensuring system accuracy and compliance with timekeeping policies and procedures
- *Communicate with direct reports manager and client on job or deadline issues
- *Immediately escalate operational problems or issues to Supervisor or Manager
- *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- *Intake jobs by being able to interpret and understand all manners of client request and coordinate workflow within the team prioritizing jobs and delegating duties to associates
- *Produce required reports on schedule
- *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities expansive administrative support requests)
- *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- *Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.
- *Assess incoming requests selecting the best equipment and/or resources for successful completion
- *Make sure team follows standard operating procedures.
- *Train new employees on policies and procedures.
- *Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building informing the host of the guests arrival
- *Understand customers needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events excursions transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service and creating a one team approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.
Employment Type
Full-Time
Key Skills
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