Product Support Engineer

As a Product Support Engineer you will work on problem solving efforts for a portfolio of veterinary diagnostic products in the Animal Healthcare Industry primarily focusing on our Chemistry and Immunoassay lines of business. You will work collaboratively on cross-functional teams covering a variety of engineering disciplines. The ideal candidate operates with a systemic integrated and analytical mindset.

What you can expect in this role:

• You will holistically approach problem solving for products as complete integrated systems.

• You will characterize systems by breaking them down into their component parts and mapping out how each function will work within the overall system to make sure products will operate as intended.

• You will exercise analytical skills and tools to draw insights from large amounts of customer data.

• You will manage overall systems throughout post-launch life cycle ensuring each system is functioning to product requirements.

• You will interface and collaborate with a wide variety of colleagues across the company.

• In addition to your current areas of expertise you will have the opportunity to learn and grow your skills within a wide variety of disciplines.

What you need to succeed:

• A Bachelor of Science in Engineering (systems engineering biomedical electromechanical etc). or equivalent combination of education and experience is required

• Masters degree in a technical field and/or MBA strongly preferred

• Experience with jmp and python as well as all MS office

• Experience creating and using AI to quickly analyze technical problems

• You are a continuous learner who embraces a growth mindset.

• You have strong technical problem-solving and critical thinking abilities.

• Ability to manage tasks and projects through to successful completion and attainment of goals.

• You can work with cross-functional teams.

• You are proficient in analyzing results assessing probable failure modes and developing and executing appropriate correction action.

• You have effective verbal and written communication skills including the ability to communicate complex technical concepts to your team and other parts of the organization.

What You Can Expect From Us:

• Salary rate targeting a range of $75K - $85K

• Opportunity for annual cash bonus

• Opportunity for performance based annual merit increase

• Health / Dental / Vision Benefits Day - One

• 5% matching 401k

• Generous PTO benefits

• Additional benefits including but not limited to pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more!

Why IDEXX

Were proud of the work we do because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets people and livestock. With over 10000 global team members customers in over 175 countries and a fast-growing industry - were always looking for motivated and inspiring people to join offer competitive compensation incentives and benefits. Youll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products services and a strong focus on our customers.

Lets Pursue What Matters.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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