Senior Partner Experience and Programs Manager

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Udemy is an AI-powered skills acceleration platform built to help people and teams grow. Its personalized practical and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.

Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Türkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.

About the Role
Udemy Business is looking for a Senior Partner Experience and Programs Manager who will play a critical role in developing managing and scaling Udemys Global Partner Programs. This individual will be responsible for delivering a best-in-class partner experience while driving measurable outcomes at scale.

Youll work at the intersection of business strategy program management and strategic alliances to design scalable frameworks that enable partners to succeed and drive mutual business growth. This role is highly cross-functional requiring strong collaboration across Product Management Engineering Sales Marketing Operations and Legal. It is an individual contributor role reporting to the Senior Manager Partner Experience & Programs.

What Youll Be Doing

• Design and Execute Partner Program Strategy: Lead the development and implementation of Udemys Product and Technology Partner Programs including defining partner requirements differentiated benefits and success metrics.

• Build Scalable Enablement and Communication Plans: Partner with Product Engineering and Partner Marketing to create tailored enablement resources and communications that meet the needs of diverse partner audiences.

• Drive Stakeholder Alignment: Serve as the voice of the partner internally gathering feedback identifying blockers and influencing prioritization across Partner Success Sales Product and Engineering teams.

• Optimize Program Performance: Establish KPIs monitor program performance and leverage data to identify trends opportunities and areas for continuous improvement.

• Operationalize Programs: Implement processes to support ongoing partner operations including partner health scoring status tracking and reporting.

Were Excited About You Because You Have:

• 6 years of experience in partner programs program management or alliance/channel roles within the SaaS industry

• Experience designing and scaling structured partner programs with differentiated value propositions

• Strong background working with partner portals developer communities and/or marketplace programs

• Proven ability to manage complex cross-functional initiatives and influence stakeholders across functions and levels

• Analytical mindset with experience using data and metrics to measure success and guide program improvements

• Excellent project and time management skills with strong attention to detail

• Familiarity with Salesforce and related partner management tools

• A collaborative problem-solving mindset and passion for improving both partner and internal team experiences

• Familiarity with SaaS edtech or digital platform business models preferred with understanding of the unique challenges and opportunities in partner-driven growth strategies

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.