Process Improvement Specialist

Process Improvement Specialist

• Full time fixed term role for 12 months
• Geelong office location with flexible hybrid working (3 day office attendance required per week)
• Offering a competitive starting base salary of $109195 plus super and benefits

Grow your career by supporting real progress

Right now were seeking a Process Improvement Specialist who will play their part in this shared purpose while also supporting the progress of clients and colleagues so they can achieve great things. Thats truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the role

Were seeking a proactive and analytical Process Improvement Specialist to help us unlock efficiencies and prepare for the future. This role is perfect for someone who thrives on delivering tangible short-term wins while also identifying strategic opportunities for long-term transformation especially those enabled by automation and emerging technologies.

Youll work closely with stakeholders across the business to uncover inefficiencies facilitate workshops and embed sustainable change. From process mapping and governance to risk mitigation and quality assurance your insights will help us simplify the complex and make every conversation count.

About the Team

Youll join the Enterprise Transformation division a dynamic and future focused group driving strategic change across the organisation. Youll be working within a multidisciplinary environment working closely with project managers business analysts change leads and other transformation specialists to deliver impactful initiatives. Youll also partner with the Claims Systems team to ensure improvements are grounded in operational reality and aligned with broader business goals. Together were shaping smarter systems and better outcomes for our clients.

What were looking for

Proven Experience in Process Improvement

Youve led initiatives across teams or divisions using Lean Six Sigma or similar methodologies. Youre confident in process mapping root cause analysis and workshop facilitation and you know how to turn insights into action.

Strategic Thinking

You balance short term improvements with long term transformation. Youre skilled at identifying automation opportunities and working with digital teams to bring them to life.

Highly Developed Communication

Youre comfortable engaging senior leaders writing professional reports and navigating risk and quality frameworks. You bring clarity to complex problems and help others do the same.

Take the next step in your career. Apply now.

Click apply to submit your Cover Letter and Resume. If successful youll progress to an interview. All applicants will be advised of the outcome of their application.

For more information read the attached Position Description or contact for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 7^th October 2025.

If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.

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A current TAC employee is eligible to apply for another position at TAC if:

1. The employee has been in their current position for at least 12 months; and
2. Has attained at least a competency 2 (for job groups 1-5); and
3. Is not currently on a Performance Improvement Plan (PIP)

Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.