MS Engineering Operations – Service Introduction Engineer Associate Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Service Introduction Engineer - Associate - PwC

Job Summary:

PwC is seeking a motivated and technically skilled Service Introduction Engineer at the Associate level to join our team. This role focuses on ensuring the smooth transition of new IT services into the live production environment. As an Associate you will work closely with project teams operations teams and business stakeholders playing a key role in minimizing disruption and maximizing the value of new technology implementations. This position offers an excellent opportunity to develop your skills in service management within a leading professional services firm and gain exposure to a wide range of technologies and industries.

Responsibilities:

Planning and Preparation: Contribute to the development and execution of detailed service introduction plans including timelines checklists risk assessments and communication strategies. Assist in coordinating activities across different teams and tracking progress against the plan.

Operational Readiness: Support the preparation of all operational aspects for go-live including:

o Documentation Review: Review and validate documentation (run books knowledge articles training materials etc.) for completeness accuracy and usability.

o Training Coordination: Assist in coordinating and delivering training sessions for support staff on new services.

o Monitoring and Alerting Setup: Support the configuration of monitoring tools dashboards and alerts ensuring comprehensive coverage and actionable insights.

o Verification of Backup and Recovery: Assist in verifying the effectiveness of backup and recovery procedures ensuring data integrity and business continuity.

o Security Validation: Support the validation of security controls and procedures adhering to PwCs security standards and industry best practices.

Go-Live Support: Provide on-site or remote support during the go-live phase escalating issues as needed and contributing to quick resolutions. Participate in post-implementation reviews to identify areas for improvement.

Early Life Support: Proactively monitor new services during the initial period post go-live identifying and reporting any teething problems to senior team members. Collaborate with incident and problem management teams to ensure service stability and performance.

Knowledge Transfer: Facilitate knowledge transfer between project and operational support teams participating in knowledge sharing sessions developing training materials and documenting key information.

Service Improvement: Contribute to identifying areas for improvement in the service introduction process and assist in implementing changes leveraging ITIL best practices and industry standards.

Qualifications:

Bachelors degree in Computer Science Information Technology or a related field.

1-3 years of experience in IT with exposure to IT service management project delivery or operations support.

Foundational understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices particularly around service transition.

Demonstrated ability to work effectively in a team environment and manage multiple tasks simultaneously.

Strong analytical and problem-solving skills with attention to detail.

Excellent communication and interpersonal skills with the ability to interact effectively with both technical and non-technical stakeholders.

Basic understanding of cloud technologies (AWS Azure GCP) is a plus.

Preferred Skills:

ITIL Foundation Certification.

Experience with ServiceNow or other ITSM tools.

Experience with Agile methodologies.

Basic scripting or programming experience (e.g. Python PowerShell).

Understanding of networking concepts and infrastructure components.

Benefits at PwC:

PwC offers a comprehensive and competitive benefits package:

Competitive salary and bonus opportunities

Comprehensive health dental and vision insurance

Generous paid time off and holidays

Retirement savings plan with employer matching

Professional development programs and certifications

A collaborative and inclusive work environment

To Apply:

Please submit your resume and cover letter through the PwC careers portal at Insert Link Here.

Note: PwC is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified individuals to apply.

Travel Requirements

Job Posting End Date