Senior Library Customer Advisor

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Nottingham - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Contract Type: Permanent

Working Hours: 21 hours per week based on a 3-week rota

Worker Type: Onsite Worker

Salary: Starting Salary is 26824 (Level one) rising to 27694 per annum (pro rata for part-time)

Location:Meadows Library Wilford Grove Nottingham NG2 2DR

Weve got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The Senior Library Customer Advisor plays a vital role in creating a welcoming inclusive and
engaging environment for all library users.

The position involves delivering exceptional customer service ensuring a positive experience for all visitors.
Collaborating with a team of Library Customer Advisors the postholder will encourage greater engagement with library services by offering guidance and support ensuring the needs of the community remain central to the library experience.

About You

The ideal candidate will have:

Library work experience and be a good advocate for libraries
Ability to assist and deliver activities that promote literacy wellbeing and educational aspirations working with colleagues volunteers and partners to create a vibrant and inclusive library space.
Ability to support and motivate front-line colleagues including volunteers to foster open communication and alignment between service development and day-to-day operations.
Lead the team to achieve and maintain a high standard of presentation for library stock and resources and coordinate and lead on library events and activities.
Goodcommunication skills including good customer service and being able to respond to a range of enquiries in person by phone written or through alternative platforms including supporting customers with the completion of online and paper forms.
A range of technical skills to respond to customers including good computer knowledge to enable them to carry out tasks within the library.
Ability to process stock and file alphabetically and numerically and to be able to confidently promote deliver and support a programme of events.

-A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Sandra Edis - Communities Library Manager by email at

Closing Date: 1st October 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:w/c 6th October 2025

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to our Terms & Conditions.

Required Experience:

Senior IC

DescriptionContract Type: PermanentWorking Hours: 21 hours per week based on a 3-week rotaWorker Type: Onsite WorkerSalary: Starting Salary is 26824 (Level one) rising to 27694 per annum (pro rata for part-time)Location:Meadows Library Wilford Grove Nottingham NG2 2DRWeve got an exciting opportunity...