Our story began with a passionate idea that we could change the world.... And to be honest weve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry HIV acquired through needle-stick injuries.
In Australia we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection we witnessed an 80 percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
The position will be responsible for all aspects of Transportation Operations and report directly to the Operations Manager.
Duties and Responsibilities:
Manager the activities of the transportation department including the directing advising and managing of direct and indirect employees to ensure strong team member performance
Establish performance expectations monitor against expectations and provide necessary feedback to team members to enhance their growth in position and promotional opportunities
Recommend the hiring promotion and discharge of team members within the scope of responsibility
Monitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customers
Perform regular driver ride-a-longs to assess and monitor performance and gauge customer feedback
Address team member and customer complaints such as damaged items driver performance shipment delays by conducting a thorough investigation completing required documentation and providing a timely resolution
Track and monitor driver activity such as driver hours excessive stop times CVOR performance etc.
Responsible for budgets
Monitor track and approve driver and dispatch employee payroll.
Responsible for oversight of vacation and sick time coverage for all driver routesto ensure business continuity
Ensure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivity
Coordinates route schedules for maximum efficiency and meeting customer requirements
Oversee the debrief session feedback between dispatch and drivers to identify issues leads and trends to assist with solving customer service issues
Implement monitor and maintain Key Performance Indicators (KPI) measures
Prepare reports for management as instructed
Provides for team member safety by promoting safe work practices monitoring compliance with EHS policies and minimizing physical hazards to ensure an overall safe work environment
Ensure minimal errors are made and high quality of customer service is delivered
Reduce overtime/manage accurate head count and performance
Create cost saving initiatives
Perform other duties as required by management