HR ASC Specialist Senior Process Associate- Spanish- Hybrid Wroclaw

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of HR ASC Specialist -Senior Process Associate- Spanish- Hybrid Wroclaw

In this role you will provide consistent and professional support to associates across EMEA region enquiries and requests through case management tools.

Responsibilities
HR inquiries via email HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
employee life-cycle programs depending on the scope of responsibilities (stream or market based)
necessary documents for employees
tasks in HR systems such as Workday
HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
and/or update process documentation (SOP templates)
good relationships with Stakeholders
strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
with regional translations.
services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
mandatory trainings and assignments in timely manner
perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!
Minimum Qualifications / Skills
and problem-solving skills.
/ Masters degree.
of MS office applications: Word Excel Outlook.
English (C1)
Spanish (C1)
background involving problem solving and dealing with internal customers.
to work with confidential/sensitive data

Preferred Qualifications/ Skills
have experience in working in the HR / Administration Team
and Service Now knowledge will be an asset
experience working in Shared Services

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

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