Small Business Insurance Senior Account Manager
Small Business Insurance Senior Account Manager
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$ 70100 - 111900
1 Vacancy
Job Description
Company:
Marsh McLennan AgencyDescription:
Senior Account Manager
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Account Manager at Horton a Marsh McLennan Agency (MMA).
MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
What You Do
Execution of Client Service
- Works with Producer and/or Account Executives service team and other internal departments to plan execute and track customized service strategy for each client designed to create measurable value and efficiencies in their businesses
- Manages creation of proposals providing summary of programs and options service plan and other specific deliverables designed to support clients in making decisions about insurance programs
- Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone email and in-person meetings
- Analyzes risk coverage program structure and recommends options; executes coverage and program changes
- Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
- Leverages insurance knowledge and communication skills to explain coverage terms program options and other items to clients as needed
- Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report
- Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
- Manages time to prioritize workload client service requests and service parameters on business processes
Client Relationship Management
- Attends various meetings throughout the year
- Conducts meetings independently with clients when necessary to fulfill commitments made in the service strategy
- Demonstrates knowledge of and researches individual states regulations and carrier programs necessary for multi-state accounts
- Demonstrates previous experience handling accounts including the ability to navigate through diagnostic and financial analyses for these accounts
- Displays advanced comprehension of compliance within discipline
- Manages account activity assigned by Producer/Account Executive
- Communicates with clients regarding insurance claims or administrative problems and works as a liaison to resolve escalated issues
- Demonstrates the understanding and ability to speak to strategic and complex insurance programs
Market Strategy and Negotiation
- Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
- Creates submission for underwriters by engaging with clients and prospective clients on their exposures coverages and program needs assembling into submission package following best practices
- Communicates with underwriters on submissions and negotiates premium coverage and other terms on behalf of clients
- Evaluates coverage terms and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
- Remains current on forms coverage insurance carriers industry trends and legislation
- Maintains positive working relationships with insurance carriers attends meetings and events as appropriate and proactively learns about their products and underwriting approaches
- Independently evaluates clients current coverage programs and collaborates with the Producer/Account Executive to recommend market strategy and plan design
- Identifies and recommends additional products services and coverage levels that enhance client programs
- Reviews and presents potential deficiencies in quotes and successfully negotiates with carriers to obtain rate relief
- Assists in the development of RFPs as requested on behalf of client/prospective client
Data and Process Integrity
- Consistently follows client service workflows and appropriately engages internal resources such as process support team procedure manuals and reporting tools to ensure efficiency and accuracy of execution
- Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information activities attachments and correspondence
- Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines quality metrics and goals
Service Platform Implementation
- Schedules conducts and facilitates meetings as needed
- Implements programs acting as a liaison and coordinating meetings and trainings for all parties when necessary
- Creates and provides review of various reports with producer and client
Peer Relationships
- Participates in ongoing scheduled meetings with service team to discuss accounts renewals service needs service platform etc.
- Trains guides and mentors Client Service Representatives and other peers
- Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
- Develops successful and effective working relationships with Producers Account Executives Client Service Representatives service team members managers carriers and members of other departments
Your Education and Experience
Required
- Upon hire Producers License for Fire/Casualty or Life/Health as appropriate for role
- 3 years of Account Manager experience within an insurance brokerage or comparable
- Experience with strategic planning and implementation of complex accounts
Preferred
- BS/BA in Business Insurance or related field
- CPCU ARM CEBS or other professional insurance designation related to discipline
- Experience working with agency management systems
- Advanced skill level in Microsoft Office suite
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
Required Experience:
Manager
Employment Type
Full-Time
