Front Office Manager
Front Office Manager
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Job Description
Join us as a Front of HouseOperations Manager at The Dorchester Hotel recently recognised as one of TheSunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build andnurture a culture where inclusiveness is part of our DNA reflected in ourvalues of passion personality respect working together and creativity. Webelieve that a variety of perspectives enriches our culture and drives oursuccess.
We care about your career and areproud to have the absolute best people in the industry.
When you join us as a Front ofHouse Operations Manager at The Dorchester Hotel you will have a uniqueopportunity to excel in your field. You will learn from your fellow Legends andour award-winning learning academy to achieve the highest standards in craftservice and leadership.
Whatyoull do
As Front of House OperationsManager youll enjoy your work and take pride in delighting our guests:
Guest Experience: Ensure a seamless and personalised guest journey from pre-arrival topost-departure driving satisfaction and maintaining high standards of service.
Staff Leadership & Development: Recruit train coach and inspire front-of-houseteams to deliver exceptional service and embody The Dorchester values.
Operational Oversight: Manage daily operations for front desk guestrelations concierge and other front-facing departments ensuring efficiencyand adherence to standards.
Guest Relations: build lasting connections with all our guests handle guest complaints andfeedback with professionalism and timely solutions
Interdepartmental Coordination: Liaise with housekeeping maintenance andback-of-house departments to ensure smooth operations and a consistentlyexcellent environment.
Performance & Reporting: Monitor key performance indicators (KPIs) generatereports manage budgets and implement continuous improvementinitiatives.
Standards & Presentation: Ensure impeccable cleanliness maintenance andpresentation of all public areas and front of house facilities.
Sales & Marketing: Drive revenue by promoting in-house servicesupselling and collaborating with sales and marketing teams.
The items shared are the essenceof a day in the life of a Front of House Operations Manager but well makesure you are provided with specifics on how we care for our hotel.
Whatyoull bring
Essential Skills and Experience
Leadership & Teamwork: Ability to inspiremotivate and manage a team effectively fostering a positive and collaborativework environment.
Customer Focus: A passion for providing luxury service and adeep understanding of guest expectations
Attention to Detail: Meticulous approach toevery aspect of service to maintain the luxurious standards
Communication: Excellent verbal and written communicationskills for interacting with guests staff and senior management.
Problem-Solving: Strong ability to resolve conflicts andaddress guest issues quickly and effectively.
Organisational Skills: Highly organised anddetail-oriented with the ability to manage multiple tasks and complexoperations.
Financial Acumen: Ability to monitor costs manage budgets andcontribute to revenue generation.
Whatyoull get
Management Bonus Scheme
Private Medical cover
Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
Well-being Support: Access immediate well-beingadvice because we care about our employees.
We celebrate diversity and are committed to creating an inclusiveenvironment for all employees and applicants. If you need us to do anything tosupport you during the recruitment process (such as adjustments to how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or email so that we can discuss how we can support you through this process.
Required Experience:
IC
Employment Type
Full-Time
