IT Site Support Analyst
IT Site Support Analyst
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Job Description
The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware software applications printing iphones and telephones. To deliver user requests these include the configuration build and installation of hardware installation of software and applications etc.
This is an office based role and the expectation is to be onsite 5 days a week.
Key Responsibilities :
- Support of PCs laptops telephones soft phones mobile and desk handsets printing and printing devices smart devices Digital Scanners.
- Support of Applications and Software both external and internal external applications include all Microsoft products.
- Configure build and install hardware being responsible for the patching of all desktop devices and up to date AV.
Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls. - Process help desk tickets for employees and contractors. Update company systems with knowledge guides ticket updates and inventory items as required.
- Participation in projects and initiatives such as:
Office Moves and Real Estate Initiatives
Hardware Refreshes
Major Software Roll Outs
Desktop Migrations
Security Implementations and Compliance issues
Standardisation of End User Services to align the EUS catalogue of services globally.
Train and guide staff on hardware and software usage
Document resolution to desktop issues propose solutions to root cause problems.
Interact with 3rd party vendors to drive and resolve specific technical problems.
Identify opportunities to improve automate or simplify processes or systems.
To provide assistance in other countries in the EMEA region when required this can comprise remote support of problems or onsite visits
Qualifications
Experience :
A minimum of 3 years in technical support roles for end-users.
Knowledge :
Microsoft Certified Desktop Support Technician certification a plus
Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
Knowledge of Mac OS/Apple iOS a plus
Advance level of English
Soft Skills :
Communication skills to interact with users of different technical levels.
Proactive and service-oriented attitude.
Ability to prioritize tasks and handle multiple requests simultaneously.
Collaboration with other departments such as IT to ensure operational continuity.
Required Experience:
IC
Employment Type
Full-Time
