Assistant Inn Manager
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Job Location:
Stevensville, MD - USA
Yearly Salary:
$ 56000 - 64000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
We are seeking a dedicated and experienced Assistant Inn Manager to join our team! The ideal candidate will be the primary leader serving as Manager on Duty overseeing the resorts (Inn at CBBC & Wilsons Cove at CBBC) overall guest experience service recovery and departmental coordination. This role ensures smooth consistent operations through thoughtful leadership strong interdepartmental communication and genuine commitment to hospitality. Contact for more information.
Responsibilities
- Serve as Manager on Duty (MOD) during evening hours overseeing resorts operations ensuring alignment across all departments.
- Provide prompt resolution to guest concerns or services failures; take ownership of follow up to ensure full guest satisfaction.
- Connect daily with high impact areas (Front Desk Housekeeping Guest Experience Food & Beverage Group Rooms Security Events Spa) to align priorities and ensure operational clarity.
- Partner closely with Food & Beverage Management (A la carte & Events) & Security while on duty to proactively support operations address issues in real time and enhance the guest experience.
- Ensure the MOD Report is completed thoroughly and accurately each shift capturing key operational notes guest feedback and incidents to assist the property with a successful and informed start the following day.
- Walk the properties during each shift to monitor cleanliness safety and service standards; report and follow up on any deficiencies promptly.
- Collaborate with Front Desk Manager ensuring Front Desk Agents complete required checklist accurately. Offer guidance to Front Desk agents as needed.
- Demonstrate knowledge of all resort services room types package rates daily arrivals inhouse and departing guests scheduled activities.
- Execute operational procedures including room relocation protocols safes thermostats billing safety protocols lost & found key controls.
- Fluent in providing local and on-road transportation for guests.
- Manage bellhop duties and oversee cleanliness of lobby to include furniture glass cleaning water station appropriate TV Channels and guest music.
- Assist guests with last minute reservations and opportunities during shift.
- Maintain appropriate staffing levels during shift to meet guest needs and business demands.
- Maintain confidentiality and adhere to protocol in handling guest and company information.
- Exhibit professionalism composure and a calm solution focused approach in high stress sensitive guest interaction.
Requirements
- Technical Capacity.
- Personal Effectiveness/Credibility.
- Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.
- Collaboration Skills.
- Thoroughness.
- Communication Proficiency.
- Flexibility.
- Knowledge of Maestro PMS.
- Silverware POS.
- Open Table.
- Maestro Spa
Compensation
- Full-time salaried position.
- $56000 -$64000 annually.
Benefits
- Eligible to contribute to 401k and/or ROTH on first day.
- ER Match after 1 year and 1000 hours.
- 2 weeks PTO.
- 6 paid Holidays.
- Eligible for medical vision dental after 60 days following 1st of month.
Work Environment
This job operates in a professional environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role; however would require the ability to lift up to 20 pounds open file cabinets bend and stand as necessary and climb steps.
Position Type/Work Schedule Expectation
Full time position. Flexible schedule; evenings weekends and holidays.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
The Inn at Chesapeake Bay Beach Club is looking for a Guest Service Agent to join our team! The Guest Service Agent will be the first point of contact for...
