RAR Supervisor CX Specialists - Mid South Region (Open)

Location:

Tulsa OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW

The Customer Experience (CX) Dispute Supervisor is responsible for the supervision of a team of CX Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty advocacy and increased purchases.

Airgas is Hiring for a AR Supervisor CX Specialist in TulsaOK!

At Airgas we RESPECT HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity Inclusion and Respect.

• Experience with developing contributing and supporting Airgas commitment to a World Class Service exceeding customer expectations and building brand loyalty.

• Schedule: Hybrid (On-site for Training)

• Looking for someone with strong LEADERSHIP & TEAM MANAGEMENT skills.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical Dental Vision Life AD&D Short Term and Long Term Disability Insurance Vacation Sick Paid Holidays 401(k) Retirement Plan with company match Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Natasha Walker/ / 409.926.8296

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop and implement a plan to achieve the divisional accounts receivable goals monitor/measure receivable performance and provide support/reporting to Division management.

• Provide training and education to CXSs related to credit policies and procedures. Identify issues with billing pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.

• Implement Division plans for maximizing cash collections and appropriate handling of disputes.

• Negotiate the resolution of dispute matters with customers escalating critical matters to District Managers Area Vice Presidents and the Regional Customer Experience Manager.

• Develop and maintain close working relationships with the Regional Company AVPs DMs Account Managers and Branch Managers.

• Work closely with the Division related to master data customer pricing sales tax and cylinder control.

• Support the Division Customer Experience organization through goal-setting evaluations positive feedback discipline and on-going coaching ensuring activities are performed within department and Company policy.

• Identify staffing issues with performance evaluations training and scheduling of resources.

• Other duties as assigned.

Are you a MATCH

To perform this position successfully an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education & Experience:

• Associate or Bachelor degree preferred and a minimum of two years in a team leader or supervisory role. Candidates without a degree need an additional two years supervisory experience.

• Two-plus years accounts receivable / dispute resolution experience in a high-volume fast-paced environment with some experience as a Customer Experience Representative a plus.

• Exposure to and knowledge of the contract law secured transactions and bankruptcy issues.

• Experience with SAP and/or ERP systems is a plus.

• Ability to manage multiple priorities.

Knowledge Skills & Abilities:

• Strong leadership skills to effectively lead and direct the work of others both locally and virtually and display behaviors and attitudes consistent with Airgas Core Values

• Strong proficiency in both Google Suite and Microsoft required - Word Excel Docs Sheets Slides Gmail Forms Google Drive Meets and Chats.

• The CX Accounts Receivable Supervisor will have established a proven track record of success in prior credit and collection roles.

• An ability to see the credit operation as a financially oriented customer experience function which balances cost control with support for the business.

• The successful candidate must have a strong client centric mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

• Strong mentoring and staff development skills are required.

• Strong organizational team-building and people skills. The ability to work and navigate within a complex matrixed organization.

• Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.

• Ability to understand the impact on new technologies on processes and costs.

• Experience integrating new technologies into day-to-day operations.

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children.

Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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