Associate Director (Healthcare Call Center) Stuart, Florida to 175,000

Stuart, FL - USA

Monthly Salary: Not Disclosed

Posted on: 25-09-2025

Vacancies: 1 Vacancy

Job Summary

OPEN JOB: Associate Director Customer Operations (Healthcare Call Center)
LOCATION:Stuart Florida
**4 days in office (Fridays are remote Monday through Thursday at the Stuart FL site)
SALARY: $125000 to $175000
INDUSTRY:Medical Equipment / Devices
JOB CATEGORY:Sales / Marketing - Sales & Sales Management

IDEAL CANDIDATE

Minimum 8 years call center customer service or direct to consumer experience required including experience in the healthcare industry (ideally call center experience)
Minimum 5 years experience in a supervisory role for a customer service team required preferably in the field of healthcare.

JOB OVERVIEW

Our clients Home Care business is unique in that it can manufacture products for consumers in the home and service them through their medical distribution subsidiary. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness engagement conversion and retention of our customers.
The Associate Director Customer Operations is responsible for supporting direct to consumer operations ensuring quality service and care to our customers including patients healthcare provider (HCP) and insurance payers.

RESPONSIBILITIES

Manage the Customer Service Team and deliver department short and long-term goals and objectives with close collaboration with upstream strategy and marketing initiatives
Implements monthly quarterly and annual focused sales operations plans in support of overall organizational strategy and objectives including team and individual goals
Facilitate the creation and implementation of call center procedures and policies in conjunction with compliance and technology. Identify manage and report daily monthly and annual sales targets KPIs and anticipated outcomes of the reporting metrics.
Recruit cultivate and develop high performing team members. Provide supervision monitoring and performance feedback.
Monitor and measure the daily activities of all business unit operations to ensure tasks are being completed in a timely manner and handled according to the standards and guidance we have defined
Identify best practices and process improvements and opportunities to reduce costs improve efficiency and enhance customer experience

EDUCATION

Bachelors degree required with a focus in Business Marketing Life Sciences or a closely related discipline preferred. MBA is preferred.

EXPERIENCE

Minimum 8 years call center customer service or direct to consumer experience required including experience in the healthcare industry
Minimum 5 years experience in a supervisory role for a customer service team required preferably in the field of healthcare.
Excellent interpersonal skills and ability to develop strong relationships with customers and business partners required.
Analytic and reporting skills required using tools such as Excel Tableau Power BI for reports. Experience with the use of Salesforce preferred or comparable CRM and billing software including familiarity Microsoft Office Suite required.
Attention to detail excellent data entry and proofreadingskills required.
Bilingual Spanish with written and spoken proficiency a plus.

If you are interested in pursuing this opportunity please respond back and include the following:

Updated resume
Required compensation
Contact information
Availability

Upon receipt one of our managers will contact you to discuss in full

Jason Denmark
INTERMEDIA GROUP INC.
Email:
LINKEDIN: TO FULL LIST OF OPEN JOBS:

Required Experience:

Director

OPEN JOB: Associate Director Customer Operations (Healthcare Call Center)LOCATION:Stuart Florida**4 days in office (Fridays are remote Monday through Thursday at the Stuart FL site)SALARY: $125000 to $175000INDUSTRY:Medical Equipment / DevicesJOB CATEGORY:Sales / Marketing - Sales & Sales Management...

Minimum 8 years call center customer service or direct to consumer experience required including experience in the healthcare industry (ideally call center experience)
Minimum 5 years experience in a supervisory role for a customer service team required preferably in the field of healthcare.

JOB OVERVIEW

Our clients Home Care business is unique in that it can manufacture products for consumers in the home and service them through their medical distribution subsidiary. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness engagement conversion and retention of our customers.
The Associate Director Customer Operations is responsible for supporting direct to consumer operations ensuring quality service and care to our customers including patients healthcare provider (HCP) and insurance payers.

RESPONSIBILITIES

Manage the Customer Service Team and deliver department short and long-term goals and objectives with close collaboration with upstream strategy and marketing initiatives
Implements monthly quarterly and annual focused sales operations plans in support of overall organizational strategy and objectives including team and individual goals
Facilitate the creation and implementation of call center procedures and policies in conjunction with compliance and technology. Identify manage and report daily monthly and annual sales targets KPIs and anticipated outcomes of the reporting metrics.
Recruit cultivate and develop high performing team members. Provide supervision monitoring and performance feedback.
Monitor and measure the daily activities of all business unit operations to ensure tasks are being completed in a timely manner and handled according to the standards and guidance we have defined
Identify best practices and process improvements and opportunities to reduce costs improve efficiency and enhance customer experience

EDUCATION

Bachelors degree required with a focus in Business Marketing Life Sciences or a closely related discipline preferred. MBA is preferred.

EXPERIENCE

Minimum 8 years call center customer service or direct to consumer experience required including experience in the healthcare industry
Minimum 5 years experience in a supervisory role for a customer service team required preferably in the field of healthcare.
Excellent interpersonal skills and ability to develop strong relationships with customers and business partners required.
Analytic and reporting skills required using tools such as Excel Tableau Power BI for reports. Experience with the use of Salesforce preferred or comparable CRM and billing software including familiarity Microsoft Office Suite required.
Attention to detail excellent data entry and proofreadingskills required.
Bilingual Spanish with written and spoken proficiency a plus.

If you are interested in pursuing this opportunity please respond back and include the following:

Updated resume
Required compensation
Contact information
Availability

Upon receipt one of our managers will contact you to discuss in full

Jason Denmark
INTERMEDIA GROUP INC.
Email:
LINKEDIN: TO FULL LIST OF OPEN JOBS:

Required Experience:

Director

Key Skills

Jsf
IT Desktop Support
Healthcare
Communication
ABB

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About Company

Intermedia Group

We provide high level advisory, consulting, knowledge transformation and execution services to a variety of Commercial, Government and Non-Profit organizations. We provide expertise related to: concept monetization, corporate transformation, identity management, branding and non-profi ... View more

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