Field Service Engineer I (Onsite Bedford, MA)
Share
Job Location:
Bedford, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Amazing Total Rewards for our Onsite Field Service Engineers!
- Generous Base Salary Incentive Compensation
- 8% 401k Match (dollar for dollar!)
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Position Summary:
Under direction of the Area Service Manager develops customer satisfaction through technical repair installation training operation and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Responsibilities
Key Accountabilities:
- Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting service and repairof complex instruments and systems.
- Performs routine and some non-routines technical repairs of all systems. This includes updates retrofits PMs and product enhancements.
- Instructs customers in the proper operation maintenance and troubleshooting of Werfen instruments and systems
- Is responsible for complying with all appropriate regulatory bodies (FDA ISO and Health Canada) mandated policies procedures work instructions and records
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to cusstomer situations updates and lead generation
- Assures financial stability and viability of territory by promoting and selling service agreements PMs and other services
- Other duties and responsibilities as assigned by the Area Service Manager
Budget Managed (if applicable)
- N/A
Internal Networkign/Key Relationships
- TBD based on departmental needs
Skills & Capabilities:
- Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills
Qualifications
Min Knowledge & Experience required for the position:
- Associates Degree in Electronics Biomedical Engineering Medical Technology or related industry.
- Must posses some organizational skills the ability to multi-task work under pressure and exercise good judgment.
- Ability to communicate effectively with customers peers and management through oral and written presentations / reports
- Must have some basic MS Office Skills (Word Excel and PowerPoint) including the ability to manipulate data and build presentations
- Travel is required.
International Mobility
- Required: no
Travel Requirements
- 10% (this onsite position only)
The annual base salary range for this role is currently $35/hr. range to $40/hr. range. Individual employee compensation will ultimately depend on factors including education relevant experience skillset knowledge and particular business needs.
This role is eligible for medical dental and vision insurance 401k plan retirement benefits with an employer match as well as paid vacation and sick sales roles are eligible for participation in a commission plan and our managementand select professional rolesare eligible for a performance-based bonus.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Since 1959, we’ve harnessed our passion to create a history of innovative specialized diagnostics breakthroughs in vitro diagnostics, improve the quality of test results, and enhance patient care.
