Global Portfolio Manager GAM

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD:

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Job Summary:

The Global Portfolio Manager role within Caterpillars Electric Power Division (EPD) is a dynamic and strategic position focused on fostering relationships with key global accounts including leaders in the data center and technology sectors. The Global Portfolio Manager will play a critical role in the development and deployment of effective fulfillment strategies for customer datacenter projects and alignment with Caterpillars commitment to delivering sustainable and reliable solutions.

What you will do:

• Develop and maintain effective relationships with internal stakeholders dealers and customers to enable key accounts sales & project execution objectives to be achieved.

• Develop and deploy customer forecast translation methods and demand/supply assessments strategies with Caterpillar factories and with dealers.

• Develop and deploy effective methods to derive accurate demand signals request for product (RFP) and long-term forecasts (LTF) across key accounts.

• Develop and deploy project execution planning risk management and contract management strategies with internal and external stakeholders.

• Develop and deploy product pipeline strategies and governance with Caterpillar factories dealers and customers to achieve assurance of supply for customers and dealers while reducing risks to Caterpillar.

• Develop and deploy project milestone tracking and key performance indicators that can be utilized across key accounts to measure project execution success and customer satisfaction.

• Leverage technology: lead efforts to leverage Caterpillar resources and tools to increase process efficiency and data automation. Serve as liaison with Strategy/Business Transformation team to identify and execute business process automation opportunities.

• Communication and Collaboration: act as a consultant to internal teams dealers and customers regarding contract management project execution planning risk mitigation and performance metrics.

• Collaborate with internal and external stakeholders across global accounts to identify areas for process improvement focusing on delivering critical customer outcomes.

• Identify prioritize document and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Level Extensive Experience:

• Facilitates creation of the right products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Level Working Knowledge:

• Discusses industry-specific flagship products and services.

• Demonstrates current knowledge of the regulatory environment for industry segment.

• Describes the contribution of own function as it relates to the industry segment.

• Participates in major industry professional associations; subscribes to industry-specific publications.

• Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Level Extensive Experience:

• Differentiates assumptions perspectives and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Uses effective decision-making approaches such as consultative command or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Excellent written and verbal communication skills for conveying complex technical information to diverse audiences.

• Level Extensive Experience:

• Skilled in bridging communication gaps between internal teams dealers and customers.

• Adept at crafting persuasive narratives to align stakeholders on project goals and strategies.

• Ability to handle customer escalations with urgency and poise.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Level Extensive Experience:

• Ensures negotiators have awareness of complementary yet diverse interests.

• Successfully completes significant negotiations both internal and external.

• Details the risks of negotiation breakdown from each partys perspective.

• Protects own position while demonstrating willingness to achieve win-win.

• Identifies similarities and differences in position and assesses impact on discussions.

• Detects and addresses lack of progress or a stalemate.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

• Level Extensive Experience:

• Ability to build and maintain strong relationships with key stakeholders including global customers Caterpillar factories and dealers.

• Skilled in navigating complex cross-functional teams to achieve alignment and foster collaboration.

Top Candidates Will Also Have:

• Requires a college degree or equivalent experience with >10 years of specific industry experience in order to gain recognition as an Industry Divisional and Corporate expert.

• Have broad business background specific long-term industry knowledge and excellent communication skills.

• Must be able to deal with sensitive issues mentor and coach and/or persuade others on new methods of equipment application new technology and distribution methods.

• The incumbent will either have had previous project or account management experience and/or commercial/operational experience within the company and/or was a fully contributing member on significant projects and/or teams.

Additional Information:

• This position is located in Dallas TX; Alpharetta GA; Griffin GA; or Lafayette IN.

• Domestic travel up to 30% & minimal international travel is required.

• Domestic relocation assistance is not offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:

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