IT Support Technician I
IT Support Technician I
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Job Description
POSITION OVERVIEW
- Respond to user inquiries via phone email or ticketing system (Jira).
- Diagnose and resolve basic technical issues (e.g. password resets printer issues software installations).
- Escalate complex problems to Tier 2 support.
- Document issues and resolutions in the helpdesk system.
- Maintain knowledge base articles for common issues.
- Assist with onboarding/offboarding tasks (e.g. account setup hardware provisioning).
- Support users with mobile device enrollment and configuration using Microsoft Intune.
- Monitor device compliance and assist users with remediation steps via Intune.
- Imaging and deployment of Laptops and Desktops as well as Asset Recovery.
- Basic understanding of Windows/Mac OS environments.
- Familiarity with Microsoft 365 and common business applications.
- Basic understanding of Microsoft Intune. Apple Business Manager (ABM) and mobile device management.
- Strong communication and customer service skills.
- Ability to follow procedures and work in a team environment.
- Strong organizational and time management skills.
- Ability to work under pressure and handle multiple priorities.
- Respect for company policies and confidentiality.
- Ability to document processes and procedures.
- Flexibility composure and the ability to prioritize and handle multiple tasks.
- Professional attitude and the ability to provide leadership and maintain confidentiality.
- Physical activities include writing typing reading speaking hearing seeing sitting bending reaching and lifting 15 lbs.
- High school diploma or equivalent; IT certifications (e.g. CompTIA A) preferred.
- 02 years of experience in a technical support role.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
VoluntaryShort-Term Disability
Voluntary Life and AD&D Insurance
Voluntary AccidentInsurance
Voluntary Critical IllnessInsurance
EEO
At Construction Resources our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth development and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time stand walk climb stairs use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process we require your explicit consent to collect store and process your personal information including but not limited to your resume contact details professional experience and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at
Required Experience:
IC
Employment Type
Full Time
