System Administrator
System Administrator
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Job Description
OVERVIEW
The System Administrator (SSA) is responsible for ensuring coordination of services between IT support vendors and internal customers. Implementation of business applications and operating systems applicable to CRs lines of business and industry is paramount to the success of this role. This is effectively a Tier 3 role combined with limited scale project management.
Essential Functions
The System Administrator will be required to:
- Assist in the creation and monitoring of events for the IT infrastructure and perform associated analysis escalation remediation and incident response.
- Monitor the SSA helpdesk queue for open tickets and resolve in a timely manner.
- Work with Systems Administrators engineers and developers to ensure vulnerabilities are mitigated.
- Conduct daily research of tickets affecting company assets appropriate countermeasures and industry standards/best practices.
- Provide mentorship to the Tier1 and Tier 2 helpdesk assets
- Gather feedback from end-users to continue to improve systems
- Monitor implement and verify all Data Protection requirements are met and Data retention policies are being implemented
- Drive cross-functional IT projects
- Azure (AAD) and AD administration
- Network equipment administration across multiple hardware vendors
- Assist in asset procurement providing recommendation inline with company standards
- Provides metrics and indicators for information and assurance
- Provide on-site and video training of end users
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Advanced understanding of operating systems business applications printing systems and network systems
- Interpersonal skills: such as telephony skills communication skills active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all the organizations key IT services for which support is being provided
- Understanding of support tools techniques and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
- Ability to troubleshoot peripheral device installation and configuration issues and applying solution
- Good understanding in Windows Active Directory and Networking technologies
- On site experience in hardware troubleshooting/replacement and network devices deployment
Competencies/Skills/Abilities
- A minimum of 4 years in IT with additional prior experience in IT related roles (strongly preferred)
- Strong skills in developing IT processes and procedure documentation.
- Ability to build strong relationships with all levels of management
- Database security controls (Microsoft SQL Postgres)
- Operating System security controls (Windows and Linux servers)
- Azure and On-Premises AD
- VMware Virtual Networking
- Experience with third-party monitoring solutions End-point protection software
- CrowdStrike Zscaler and Qualys experience are a plus
- Ability to communicate effectively orally and in writing to use sound judgment and to manage time and workload effectively which includes planning organizing and prioritizing
- Demonstrated success in leading/working with a geographically diverse team
- Understand patch management
- MCP / MCITP certifications a huge plus
- Knowledge of firewalls antivirus and IDPS concepts
- Experienced in installing software and documenting security issues
Supervisory Responsibility
This role does not supervise direct staff however will coordinate services and processes with vendors and their staff as well as internal CR staff (internal customers).
Work Environment
This job operates in a corporate environment. Some off-site travel may be required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to speak or hear. The employee frequently is required to sit for extended periods of time stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35-40 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position and days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
VoluntaryShort-Term Disability
Voluntary Life and AD&D Insurance
Voluntary AccidentInsurance
Voluntary Critical IllnessInsurance
EEO
At Construction Resources our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth development and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time stand walk climb stairs use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process we require your explicit consent to collect store and process your personal information including but not limited to your resume contact details professional experience and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at
Required Experience:
Unclear Seniority
Employment Type
Full Time
