Senior Manager, Quality Germany & Austria
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Lead coach and manage the performance of quality teams aligning individual and team objectives with business goals to maximize capability and contributions.
- Implement quality values and guidelines across the operations organization fostering a culture of quality excellence in every aspect of the business.
- Manage and resolve customer complaints with a focus on delivering sustainable solutions driving a continuous emphasis on Customer Excellence.
- Translate the Voice of the Customer (CTQ Critical to Quality) into actionable insights and initiatives to improve product quality and performance.
- Develop and maintain systems to ensure high levels of compliance and quality control across Service Centers and Pallet Manufacturers following established procedures.
- Identify and implement process improvements related to inspection repair handling and storage activities within Service Centers ensuring consistent product quality.
- Drive continuous improvement initiatives focusing on reducing quality issues and enhancing customer satisfaction across the region.
- Partner with cross-functional teams to align quality objectives with broader business goals ensuring seamless execution of the quality strategy.
The Quality Senior Manager is responsible for the execution of the Quality Strategy within the region to enhance the customer experience. Supporting the Customer Service and Sales teams she/he is responsible for resolving tactical quality issues and delivering sustainable solutions in collaboration with Plant Operations Central Planning and Logistics.
The Senior Manager is accountable to actively identify areas of product and process improvement with the aim of upgrading general operations and increasing customer and employee satisfaction.
Remote Type
Fully RemoteSkills to succeed in the role
Adaptability Cross-Functional Work Data-Driven Decision Making Digital Literacy Emotional Intelligence Feedback Inclusive Leadership Innovation Inspiring Others Learn From Mistakes Mentorship Motivating Teams Prioritization Stakeholder Engagement Strategic Thinking Talent DevelopmentWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Senior Manager
Key Skills
- Continuous Integration
- Quality Assurance
- FDA Regulations
- Root cause Analysis
- TFS
- Food Processing
- ICH Q10
- Jira
- Software Testing
- Quality Management
- Selenium
- Github
About Company
Middle East & North Africa’s leader in supply chain solutions, with a presence in the Middle East since 2003, CHEP is registered as 100% privately CHEP owned businesses, which enables all of our customers to deal with CHEP in a confidential manner. CHEP has a footprint throughout the ... View more
