Physician Associate Director of Medical Operations
Physician Associate Director of Medical Operations
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Job Description
Overview
The Associate Director of Medical Operations position at Concentra involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement driving patient care and collaborating with leaders to support a caring treatment environment. Additionally the position involves mentoring future clinical leaders fostering a professional and collaborative environment and maintaining relationships with key stakeholders to drive market growth.
Through our evidenced based medicine approach Concentras goal is to provide quality patient care while treating everyone with friendliness skill and respect. We strive daily to promote a diverse environment of acceptance and compassion for our colleagues and cultivate a welcoming atmosphere where our patients can heal.
As weve grown weve expanded into urgent care wellness services administration onsite health and wellness centers and telemedicine. All these services together make achieving health easier and more accessible for our patients clients colleagues and all provide you with unmatched support education career advancement opportunities and benefits.
Bonus Potential! Monthly and Quarterly Bonus Incentives!
Responsibilities
- Spends 100% of time in a center providing direct patient care leading by example and demonstrating an exceptional patient experience.
- Assumes the role and responsibilities of CMD whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
- Identifies and communicates to DMO opportunities to improve clinical quality workflows and safety at the center and market levels.
- Drives patient and client experience and satisfaction metrics.
- Practices excellent service delivery and leads by example.
- Works with DMO and DTO to identify clinical improvement opportunities.
- Works collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
- Maintains and leverages relationships with employers payers referral sources networks and local communities to drive market growth and responds to requests within 24 hours.
- Mentors and trains future clinical leaders while treating.
- Fosters an environment of collaboration professionalism patient/colleague safety quality care continuous improvement and reward and recognition.
- Assists with or leads clinical meetings for DMO as needed.
- Understands center financial drivers and outcomes in order to achieve annual business plan.
- Assists DMO ADO and EA to make staffing adjustments to unforeseen coverage needs.
- Direct reports: Varies
- Budget responsibility: Yes
Qualifications
- Current unrestricted medical license in Pennsylvania
- Unrestricted DEA license for state of jurisdiction.
- FMCSA DOT certificate - current or willing to get during credentialing
- Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
- Occupational Medicine experience
- Preferred 3 years experience in managed care and physician management. Experience developing and leading medical management and quality improvement programs preferably in a managed care setting.
Job-related skills/competencies
- Strong service philosophy mentality and a focus on achieving all aspects of defined service standards.
- Agrees supports and commits to Concentras core practice standards and Policies and Procedures.
- Excellent communication skills including speaking presentation listening telephone negotiation business and medical writing skills necessary to convey information to supervisors peers or customers.
- Demonstrate a high level of skill with interpersonal relationships and communications.
- Working knowledge of Human Resource principles and practices of personnel recruitment selection coaching and other aspects of performance management
- Proven ability to effectively supervise other professionals
- Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
- Ability to supervise evaluate coach and develop staff.
- Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
- Ability to put patients first and enjoys treating patients.
- Superior patient/customer service and bed side manner skills.
- Must be a team player in a multidisciplinary environment;
- Demonstrates a value of all contributions to product and outcome
- Displays a professional approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
- Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
- Willingness to learn and continuously improve to be audited observed and reviewed; is positively responsive to feedback.
- Working knowledge of medical office administration and procedures.
- Basic computer skills including email.
- Preferred experience with electronic medical record.
- Excellent critical thinking deductive reasoning and decision making skills.
- Sense of urgency accustomed to tight deadlines fast paced environment and ability to quickly adapt to change and stressful situations.
- Knowledge of Medicare guidelines and coverage.
- Knowledge of HEDIS quality indicators.
- Maintain licensure and skills.
- Attain and/or maintain board certification.
Working conditions/physical demands
- Medical Center environment
- Fast paced environment
- Travel within area/region of responsibility
Additional Data
- Center Practice hours M-F 8 to 5; so no nights no weekends no holidays no call
- Compensation package:
- Competitive base salary with annual merit increase opportunity
- Monthly Medical Director Stipend
- Monthly RVU Bonus Incentive
- Quarterly Quality Care Bonus Incentive
- Generous Paid Time Off package for new colleagues include:
- 24 days of Paid Time Off (annually with roll-over)
- 5 days of Paid CME Time (annually)
- 6 Paid Holidays
- Medical Malpractice Coverage
- Reimbursement for dues upon approval for the renewal of applicable licensure certifications memberships etc.
- 401(k) with Employer Match
- Tuition Reimbursement opportunity
- Medical/Vision/Prescription/Dental Plans
- Life/Disability Insurance:
- Colleague Referral Bonus Program
- Opportunity to teach residents and students
- Training provided in Occupational Medicine
- Supplemental health benefits (accident critical illness hospital indemnity insurance)
- Pre-tax spending accounts (health care and dependent care FSA)
- Concentra accredited CME courses
- Occupational Health University
- Relocation assistance (when applicable)
- Identity theft services
- Colleague discount program
- Unmatched opportunities for advancement locally and nationally
This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employerincluding disability/veterans
Required Experience:
Director
Employment Type
Unclear
