Member & Direct Loan Closing Associate

Are you looking for a challenging role that includes the convenience of working virtually at home Then a Capital One Commercial Operations role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hub locations in Plano TX Richmond VA or Charlotte NC.

Capital One Commercial Client Operations (CCO) is looking for candidates to support the growing Commercial Loan Operations Closing Team. The team supports day to day operations of loans pertaining to unique or niche industries that require special handling and industry knowledge. The primary function is loan closing and funding within the various lines of business that comprise FIG Energy Healthcare RE or Trade Closing. The role includes analytical components (i.e. interpreting credit agreements) related to various loan/fee accruals calculations as well as ongoing/ad-hoc reconciliation and remediation and driving the closing process for commercial loan products which include new loans modifications and extensions.

The Associate will be the primary contact and decision maker for all aspects of the deal closing process. The ability to learn quickly and to adapt to change are important skills to the role as well as excellent verbal and written communication skills and product knowledge. Additionally important is the ability to clearly convey complex concepts and issues in a concise way; as well work collaboratively among stakeholders to help facilitate ongoing change management all while living our core values.

Some of the primary functions of the role include:

• Review complex loan documents drive deal closing calls that include internal and external deal team members and counsel.

• Ensure legal documentation accurately reflects the intentions of the credit approval.

• Facilitate teamwork and continuity.

• Solid knowledge required for the role and pursues gaining new knowledge when required.

• Positively accept change and engage productively with the team and relevant stakeholders.

• Ensure transactions are closed in compliance with the Banks loan policy and any other requirements designated by the credit approval.

• Works with the Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation is obtained for a timely closing.

• Liaise and coordinate pre-closing requirements with internal and external clients (Underwriter Relationship Manager Borrowers Agent Banks).

• Demonstrate ability to balance required regulatory and policy requirements when making decisions.

• Remain current on all pending and proposed regulatory changes affecting compliance.

• Ensure Know Your Customer KYC requirements have been met prior to closing a transaction.

• Resolve issues that might impede closing and use judgment to involve the manager and internal counsel when required.

• Complete post-closing steps to ensure that all necessary documentation is received by downstream partners.

• Monitor and clear loan exceptions; respond to audit requests

• Book and fund new loans and related activities in the loan accounting system.

• Perform process quality reviews of work such as cash break analysis and comprehensive testing of system enhancements.

• Develop design and follow inter-departmental controls and risk reducing processes.

• Prepare and submit periodic departmental team and metric reports.

• Maintain accuracy and customer satisfaction as the singular priority.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred

  • To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 1 year of Loan Closing or Commercial Loan Servicing experience

Preferred Qualifications:

• Bachelors Degree or Military experience

• 2 years of Commercial Loan Closing or Commercial Loan Servicing experience

• 2 years of Loan Syndication experience

• 2 years of experience with ACBS

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).