Deskside Support Technician
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Job Summary
Job Title: Desk Side Support
Location: Hebron Kentucky
Schedule: Full Time M-F 8 hours workday
Working Hours: Morning Shift from 3:30 am-12:30 pm local time
Travel: No
Description & Requirement:
- Provide Deskside Support including general computer hardware and software troubleshooting
- Request enable and setup accounts and access for new users
- Install standard image for new and re-image systems
- Configure (hardware software) client computers prior to installation
- Maintain and troubleshooting local Zebra and HP printers and handheld scanners
- Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided).
- Receive and organize asset inventory
- Deliver/Install Assets
- Terminate dispose of relocate assets as needed
- Provide IMAC (Install/Move/Add/Change) services for all desktops laptops and other related devices
- Provide technical assistance during install/conversion as requested for in-house
and remote users
- Manage IT Ticket Queue of requests to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Willing to work different shifts as needed
- Tier 1 support for Network/LAN/Telephony
- 2 years desk side support experience preferred
- Good communication and interpersonal skills to work with customers
- A Certification preferred
- US Citizen or Permanent Resident required
- Onsite Support not remote
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Founded in 1985, GST has grown by offering the widest breadth of products, custom-tailored solutions, and exceptional customer service across industry-leading and visionary technologies WHY GST FLEXIBLE + CUSTOMIZABLE SOLUTIONS AND SERVICES TO MEET YOUR NEEDS GST is a woman ... View more
