Customer Experience Representative Associate

Coon Rapids, MN - USA

Hourly Salary: $ 20 - 27

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location Address:

8880 Evergreen Blvd Coon Rapids MN 55433-6040

Date Posted:

September 30 2025

Department:

Customer Exp Ctr Care Nav

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals families and communities throughout Minnesota and western Wisconsin. If you value putting patients first consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care investing in your well-being and enriching your career.

Key Position Details:

Consider joining our Customer Experience Call Center!

The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

Two Locations Available:
1) Allina Commons 2925 Chicago Ave Minneapolis MN

2) Customer Experience Center 8880 Evergreen Blvd Coon Rapids MN

Multiple Needs available that focus on:
Full Time (40 hours/week) and full benefits
Onboarding: First 8 weeks 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes colleague shadowing and taking calls.
Customer Experience Center is open 24/7/365
Shift/schedule will be assigned after 8 weeks of training
Current shift start times are from 7:00 AM to 11:30 AM
Shift end times are 3:30 PM to 8:00 PM
Weekends may be a part of schedule
Candidates must be flexible to meet business needs
Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:
Careers with Purpose: Minda Garcia Allina Heath Customer Excellence Center

Job Description:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

Provides patient access to systemwide services.
- Identifies need of customer by using active listen skills.
- Assists patient clinical professionals and the general public with access to health care services.
- Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
- May assist customers with systemwide navigation.
- May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
- Systemwide registration processes are consistently followed to ensure accuracy.
- May include data needed to page critical events.
- May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
- May utilizing digital platform tools.
- May operate a multi-phone system.
Other duties as assigned.

Required Qualifications

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

Associates or Vocational degree
Experience in a health care setting
Experience with Healthcare Scheduling
Experience with Customer Service

Physical Demands

Sedentary:
Lifting weight up to 10 lbs. occasionally negligible weight frequently

Pay Range

Pay Range: $20.32 to $27.68 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including but not limited to your experience education and the union agreement (if applicable). Shift weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. Thats why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team you have access to a wealth of valuable employee benefits that support the total well-being mind body spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars dedicated well-being navigators and many programs activities articles videos personal coaching and tools to support you on your journey.

In addition Allina Health offers employee resources groups (ERGs) -- voluntary employee-led groups that serve as a resource for members and organizations by fostering a diverse inclusive workplace aligned with the organizations mission values goals business practices and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Paid Caregiver Leave
Voluntary Benefits (vision legal critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Required Experience:

Location Address:8880 Evergreen Blvd Coon Rapids MN 55433-6040 Date Posted:September 30 2025Department: Customer Exp Ctr Care NavShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-Union-NCTWeekend Rotation: OccasionalJob Summary:Allina He...