IT Technical Support Specialist
IT Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
City/State
Virginia Beach VAWork Shift
First (Days)Overview:
Sentara is hiring for an IT Technical Support Specialist!
Overview
The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware applications software devices and monitoring systems. This role involves diagnosing technical issues assisting users remotely or in person and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills technical expertise and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving providing excellent customer support and ensuring the smooth operation of IT systems.
The IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware software and network-related issues; troubleshooting diagnosing and resolving technical problems remotely in person or over the phone. The incumbent must document and track support requests resolutions and system changes; escalate complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing configuring and maintaining IT hardware and software monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches updates and security measures.
The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.
Education
- Bachelors Degree (Preferred)
Certification/Licensure
- No specific certification or licensure requirements
Experience
- Experience with Tier 2 support
- Experience trouble shooting computer system and software
- Needs to have excellent customer service skills
- Must be able to perform basic physical tasks such as lifting up to 20lbs.
Keywords: troubleshooting Imaging replacing computer monitors laptop
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Benefits: Caring For Your Family and Your Career
Sentara Virginia Beach General Hospital located in Virginia Beach VA is home to the regions only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach Eastern Shore and Northeastern North Carolina offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.
As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart vascular neuroscience neurosurgery orthopedics and spine care cancer care advanced imaging and behavioral health.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
