Senior Customer Insights Analyst (mfd)
Senior Customer Insights Analyst (mfd)
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1 Vacancy
Job Description
You are passionate about transforming complex data into actionable insights that drive customer growth retention and satisfaction At SIXT we are looking for a Senior Analyst Customer Insights (m/f/d) to uncover opportunities across the customer journey and influence strategic decisions with Marketing Product Digital Operations and CRM teams. Join Team Orange and help us shape the future of mobility through data-driven impact!
YOUR ROLE AT SIXT
You own end-to-end analytics on customer questions like acquisition retention cross-sell upsell churn and lifetime value
You design analyze and operationalize experiments (A/B and multivariate tests) to optimize digital journeys pricing promotions and CRM campaigns
You build and maintain customer segmentations churn models and lifecycle frameworks that enable targeted experiences and communications
You conduct deep-dive analyses across web app and station touchpoints connecting insights to business impact
You develop clear dashboards and metrics enabling self-serve insights and data-driven decision-making for stakeholders
You present insights and recommendations to senior leaders driving strategic initiatives across the business
YOUR SKILLS MATTER
Experience You bring 3 years of experience in customer product or growth analytics ideally in an international environment
Technical Skills You are an expert in SQL and skilled in Python or R for advanced analysis modeling and wrangling large datasets
Statistical Knowledge You are confident in experimental design hypothesis testing regression time series and retention analysis
Data Visualization You are experienced with BI tools (Tableau Looker Power BI or Quicksight) and skilled at data storytelling for non-technical audiences
Business Acumen You translate complex business questions into structured analyses measurable outcomes and actionable recommendations
Language You have excellent English skills; German or other European languages are a plus
WHAT WE OFFER
- Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
- Work-Life Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
- Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
- Training & Development Participate in training programs designed for your personal growth and development
- Health & Well-being Private health insurance to support your well-being
- Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
