Technology Trainer

Greenberg Traurig (GT) a global law firm with locations across the world in 15 countries has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.

Join our Professional Development Team as a Technology Trainer located in our Los Angeles office.

We are seeking a highly skilled professional who thrives in a fast-paced deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach you will play a critical role in driving success anticipating needs and providing strategic solutions. If you are someone who demonstrate initiatives adaptability and innovation we invite you to join our team.

This role will be based in our Los Angeles office on a hybrid/remote/in-office basis. Regular in-office presence is required for day-to-day operations as well as for team meetings training opportunities and relationship building. This role reports to the Manager of Digital Operations and Technology.

Position Summary

As part of the Professional Development team the Technology Trainer delivers technical learning programs on a variety of topics offered to GT attorneys and staff including regular New Hire Onboarding. Technology Trainer collaborates with instructional designers subject matter experts stakeholders and project teams to create design and develop job aides quick reference cards guides and other resources used when conducting instructor-led programs. This is a hybrid role requiring local in-office presence several times a week. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Delivers learning programs for attorneys and staff on the firms core technical applications. Training delivery formats include in-person classroom virtual training and one-on-one instruction

• Regularly facilitates Global New Hire Onboarding for the North American offices

• Effectively uses the firms virtual platforms to ensure the learning environment is engaging; working in conjunction with other members of the learning team as needed to keep up with the new features of the virtual platforms

• Serves as training lead where project management skills will be required to coordinate efforts and resources within the Professional Development team as part of a larger project team

• Works with instructional designers to ensure firm-branded templates are used and that deliverables are reviewed for quality assurance prior to implementation

• Builds relationships with various stakeholders in the US offices to understand their business objectives and align training efforts

• Designs and develops world-class engaging programs and curricula for their offices as needed; define objectives outline course content and exercises develop content assessments and supporting materials for learning efforts

• Partners with regional human resource professionals business directors or operational department heads to conduct needs analysis to recommend and implement appropriate learning programs to address skill gaps and provide feedback to management

• Teams up with software rollout teams by participating in pilot orientation sessions conducting testing and reporting results soliciting feedback from pilot users and compiling statistics of overall pilot results

• Generates class rosters reports and updates attendance in GTs Learning Management System

• Provides metrics on learning programs as requested

• Stays up to date with industry and field current trends

• Performs other job-related duties as required

Qualifications

Skills & Competencies

• Proven proficiency in delivering technology training programs in-person and virtually

• Strong technical and project management skills

• Ability to establish credibility with client base as a valuable resource and consultant in technical training and applications

• Must be proficient in the application of instructional design

• Excellent verbal written and interpersonal communication skills in the English language

• A self-starter who takes ownership of assigned projects and shows commitment to the job; ability to work independently

Education & Prior Experience

• 5 years of experience in a training environment preferably in a professional services organization; prior legal industry experience a plus

• Bachelors Degree or equivalent experience in Technology Education or related field preferred

• Certified Professional in Learning and Performance a plus

Technology

• Strong technical knowledge of multiple software applications used in a legal environment including MS Office 365 iManage or similar large document management system and BigHand or similar document production tools

We offer:

• A challenging position within a professional globally recognized law firm and the chance to work in a highly experienced international environment

• Access to all training regarding the necessary systems used by Learning & Development department

• Access to an internal training program and self-development programs

$101000 to $113000 per year

Actual pay will be adjusted based on experience location and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus health insurance with an optional HSA short term disability long term disability dental insurance vision care life insurance Healthcare and Dependent Care Flexible Spending Accounts 401K vacation sick time and an employee assistance program. Additional voluntary programs include: voluntary accident insurance voluntary life voluntary disability voluntary long term care voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act we will consider qualified applicants with arrest or conviction records for employment.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individuals race sex or other protected characteristics and to the principles of non-discrimination on any protected basis.