Returns Supervisor
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
a leading South African online retailer is looking for a highly talented Returns Supervisor to join our team in Cape Town.
We are a young dynamic hyper growth company looking for smart creative hard- working people with integrity to join us. We offer a market related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.
Reporting to: Returns Outbound Manager
Your responsibilities will include:
Operational Duties
- Ensure that daily production is met with the daily SLA no carry over allowed.
- Ensure RTM disposals are managed
- Ensure that all staff comply with SOPs.
- Understand deviations and provide solutions to deviations
- Complete and report on all KPI measures and provide reasons for deviations.
- Ensure that all equipment under your control is used correctly and stowed away safely.
- Capture and calculate overtime accurately and ensure submission deadlines are met without error.
- Ensure that the attendance register/biometric data is accurate and to resolve any queries.
- Assist staff with administrative and operational requests.
- Manage PPE and stationary requirements effectively.
- Ensure that all staff are using the correct PPE for the task being performed.
- Ensure that operational areas are kept clean.
Cost Management
- Control of expenditure and flexing of costs in line with volume fluctuations of failed handovers.
- Manage daily staff and overtime efficiently to ensure labour costs are controlled..
- Ensure that all procurement is done in a controlled and managed way.
Reporting & Admin
- Extracts data and generates reports which will assist in performance tracking and decision making.
- All administrative documentation is labeled and filed as per procedures.
- All daily weekly and monthly reports/ meeting minutes are up to date.
People Management
- Train and supervise employees to carry out the functions under their control.
- Ensure that all staff are at work and attendance is 100%.
- All overtime and acting allowance must be approved before work is done.
- Measure and manage staff through formal staff appraisals development coaching and disciplinary procedures.
- Assert and drive accountability in all levels of staff.
SHE Risk Quality & 5S Duties
- Ensure 5S standards are maintained.
- Conduct daily and weekly 5S audits.
- Identify correct deviations.
- Ensure health and safety standards are maintained and issues reported timeously.
- Align with the Quality Management System and help to continually improve processes.
Attributes required:
- Solutions-oriented can-do attitude; self-motivated
- Self-starter with high energy levels.
- Strong organizational & prioritization skills.
- Attention to detail.
- Ability to interact with internal & external stakeholders at all levels.
- Comfortable with change and excellent team player.
- Comfortable with learning and adapting to new systems.
- Be able to work in a pressured environment.
- Be able to complete tasks quickly & efficiently.
- Be willing to go the extra mile.
- A structured and disciplined management style
- Ability to motivate and inspire others.
- Computer literacy (excel word PowerPoint)
Qualifications:
- Matric/Grade 12 or equal qualification
- Tertiary qualification advantageous
- Have proven relevant experience in receiving picking packing evaluation put-away and inventory management (in applicable departments within the DC).
- 4-5 years warehouse experience
- 2 years supervisory experience/exposure would be advantageous
The Environment:
- employees are entrepreneurial and dynamic smart customer- centric fun and have the shared ambition of being the leading e- commerce company in Africa.
- We have fun work hard take ownership work in teams to create solutions and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind whois Smart has Integrityand is Hardworking.
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.
Required Experience:
Manager
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
South Africa's leading online store. Fast, reliable delivery to your door. Many ways to pay. Shop anything you can imagine: TVs, laptops, cellphones, kitchen appliances, toys, books, beauty & more. Shop the mobile app anytime, anywhere.
