Customer Support Agent (Brisbane)

• All our bookings occur online so you will be responsible for chatting with travelers via phone live chat and email.
• Able to engage with customers and proactively move them down the sales funnel.
• Supporting customers who have either found a specific tour on or are undecided between a number of options.
• Answering customer questions and providing information in a professional manner.
• Making sure the customers questions are answered promptly and accurately. If you cant find the answers you will need to think fast and be resourceful to find the right response.
• Handling booking cancellations changes payment issues and adjustments.

• You have at least 1-2 years of experience in customer service or a sales background.
• You are sales driven with ability to sell via phone.
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers.
• Love traveling and connecting with like-minded people bonus points if youve been on a multi-day tour.
• Youre tech-savvy and comfortable working on a Mac with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency.
• You have multitasking abilities and are capable of handling high volumes of enquiries.
• You are open-minded love challenges enthusiastic to learn and interested in travelling.
• You dont know the meaning of I cant find the answer.
• Youre available to work five days per week on a rotating roster across seven days with shifts scheduled between 7:00 am and 7:00 pm.
• You have work permission for the appropriate country to which you are applying.

If you dont check every single box we still encourage you to apply as we value diversity and different perspectives!

Awesome Office
Located in The Precinct Fortitude Valley - Brisbanes thriving tech hub - were part of a vibrant community of innovative companies. While we have our own private office space we share common areas with others in the tech scene. With the occasional four-legged visitor and a barista-style coffee machine to start your day its a welcoming space for everyone.

Location
Brisbane is a raw yet sophisticated city in the Sunshine State. With entertainment dining and boutique shopping experience Brisbane is perfect for families and young professionals alike. If you love sunny days sandy beaches and cold drinks then youll love working out of our Brisbane office.

Flexibility
Our hybrid model gives you the best of both worldswith 3 days in the office and 2 days working from home each week you can enjoy a balance between collaboration and autonomy.

Office Exchange
As were privileged to have three offices across the globe (Vienna Toronto and Brisbane) we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.

Diversity
Thrive in an international work environment with more than 40 nationalities across the company.

Regular team outings and events
Enjoy team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events like trivia nights wine tasting cooking classes and more.

Prioritizing Your Mental Health
We care about your well-being. Thats why weve partnered with Oliva a leading mental health platform offering confidential access to coaching therapy and mental wellness resources: whenever you need them.

Growth & Development
Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT) we help you explore individual growth paths skill development and future our fast-growing environment cross-functional collaboration and learning are built into the everyday.

On top of that youll also enjoy AUD 1100 in annual travel credits to use on any of the adventures offered on our platform quarterly team lunches and much more!