Implementation Manager, Business Sales
Implementation Manager, Business Sales
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$ 72300 - 130400
1 Vacancy
Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewKey responsibilities of the Implementation Manager role will be to develop deliver and manage implementation program plans including transition management customer education on wireless service and equipment billing options and other T-Mobile capabilities.
Provide customers with regular status updates during the assigned implementation period through use of tracking tools and by facilitating weekly/monthly customer transition calls to keep customers informed of all changes and requests.
Lead/Manage device programming and kitting process in the cost effective manner possible. This includes application loading custom configuration operational testing MDM software client download packaging and shipping.
Interface with clients designated Program Administrator to provide service solutions that meet customer needs in all core Implementation (and support) competencies: Implementation billing and expense management customer education on service and equipment collections technical troubleshooting etc.
Introduce and engage in-life support resources to ensure 100% customer satisfaction.
Create and deliver customer-specific training for end-users and key customer personnel to ensure most effective implementation possible.
Balance face-to-face customer interaction with work in T-Mobiles facilities.
Job Responsibilities:
- PRE-SALE - Participate in pre-sale customers meetings while articulating the value of T-Mobile implementation services and ease of switching to T-Mobile.
Assist in acquiring new customers by participating in a predetermined number pre-sale customer meetings while delivering presentations on custom implementation services.
Gain a deep knowledge of prospective customers business requirements and build a migration plan that fits the customers needs.
- IMPLEMENTATION - Own the customer on-boarding and migration experience and execute of a well-developed implementation plan (Plan Stage Deploy Inspect Transition).
Successfully lead and complete a minimum amount of implementations based on size and scope of opportunities and complexity of deployments.
Own the creation and delivery of complex implementation & deployment (on-boarding) plans with timelines and milestones for transition.
Introduce self-help tools (apps collateral welcome videos etc.) that enable program administrators to effectively manage the on-boarding process and end-user requirements.
Administer Telecom Manager and end-user surveys that will measure customer satisfaction with the over-all on-boarding process. (Min. of 50% survey response rate and 4.0 in customer satisfaction scores).
Create a minimum of two case-studies per quarter that can be utilized as references to aid in acquiring future business.
Assist in identifying revenue growth opportunities within T-Mobile For Business accounts during the on-boarding process.
- POST-SALE Drive follow-up activities to ensure that T-Mobile has delivered on commitments during the migration process and prior to transition to in-life support resources.
Establish documented process for in-life support and escalation paths and follow-up with customer to ensure that T-Mobile has satisfactorily delivered on commitments.
Conduct a minimum of three follow-up customer touches within 90 days of implementation completion.
Ensure effective and seamless customer transition to in-life support.
Education and Work Experience:
- High School Diploma/GED (Required)
- Bachelors Degree (Preferred)
- 4-7 years Business experience including prior project management and/or customer account management in either customer service or sales. Required
- Telecommunications experience. Preferred
Knowledge Skills and Abilities:
- Project Management Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end to end project plans). (Required)
- Communication Demonstrated communication presentation and interpersonal skills and ability to articulate T-Mobiles Implementation value proposition. (Required)
- Wireless Technologies Demonstrated (SME) knowledge of solutions technologies and operating systems (General wireless knowledge Sync-Up iOS Android MDM etc.). (Required)
- MS Office Suite Demonstrated proficiency in T-Mobile systems processes policies etc. (including Excel and PowerPoint). (Required)
- Organization Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive high-pressure environment. (Required)
- Program Management Ability to build strong cross-functional partnerships and leverage internal and external resources in order to move programs and projects thru completion. (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
