Customer Solutions Technician

Bradford - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV video doorbell and intruder alarm systems to the relevant standards providing the highest level of customer service whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid addition to this you will also receive company van uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect whats precious to them. We safeguard over 210000 UK properties and more than 2000 new customers each month put their faith in us.

How you will do it

To check correct functionality of systems including but not limited to the following:
To replace all detector batteries where necessary.
To test panel and back-up batteries replacing where necessary.
To check correct activation of the warning sounders.
To check the system is able to operate normally on the standby batteries.
To check correct operation of all detection devices.
To check correct activation of signalling equipment to the Alarm Receiving Centre.
To check and clean CCTV and WIFI cameras.
To liaise with the service bureau in line with the Company requirements and procedures.
Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

Essential

Full UK manual drivers licence.
Have the ability to carry and climb ladders and to work at height.
Have practical skills to work with hand and power tools.
Ability to work safely and responsibly to avoid injuries damage to property loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
Be reliable trustworthy self-motivated with the ability to work alone as well as in a team.
Have excellent communication relationship building skills and able to exceed customer expectations.
Be familiar with the use of technology like smartphones tablets and PCs.
A security check will be performed once an offer has been made to the successful candidate.

Preferred

Electrical experience/qualifications.
Previous experience in installing/servicing in a residential environment.

What you will get

Basic salary plus bonus
Pension
Company van tools uniform
Personal development

Required Experience:

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV video doorbell and intruder alarm systems to the relevant standards providing the highest level of customer service whilst managing workloads to meet and ex...

What you will do

ADT are the name people trust to protect whats precious to them. We safeguard over 210000 UK properties and more than 2000 new customers each month put their faith in us.

How you will do it

To check correct functionality of systems including but not limited to the following:
To replace all detector batteries where necessary.
To test panel and back-up batteries replacing where necessary.
To check correct activation of the warning sounders.
To check the system is able to operate normally on the standby batteries.
To check correct operation of all detection devices.
To check correct activation of signalling equipment to the Alarm Receiving Centre.
To check and clean CCTV and WIFI cameras.
To liaise with the service bureau in line with the Company requirements and procedures.
Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

Essential

Full UK manual drivers licence.
Have the ability to carry and climb ladders and to work at height.
Have practical skills to work with hand and power tools.
Ability to work safely and responsibly to avoid injuries damage to property loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
Be reliable trustworthy self-motivated with the ability to work alone as well as in a team.
Have excellent communication relationship building skills and able to exceed customer expectations.
Be familiar with the use of technology like smartphones tablets and PCs.
A security check will be performed once an offer has been made to the successful candidate.

Preferred

Electrical experience/qualifications.
Previous experience in installing/servicing in a residential environment.

What you will get

Basic salary plus bonus
Pension
Company van tools uniform
Personal development

Required Experience:

Key Skills

Organizational Management
Presentation Skills
Agile
SAFe
AWS
Solution Architecture
Conflict Management
Data Management
Scrum
Team Management
Pre-sales
Management Consulting

Apply Now

About Company

Johnson Controls

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click