Customer Support Specialist
Share
Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
This position is located in our Buffalo NY office with the opportunity for hybrid work and a few days remote per week.
Role Overview:As a Customer Support Specialist youll be the frontline hero for customers. Working with internal teams customers and vendors to navigate subscriptions billing inquiries and account-related issues. Youll handle a mix of inbound requests proactive outreach and cross-functional coordination to ensure every interaction is smooth accurate and leaves the customer feeling supported.
Key Responsibilities:
- Respond to customer and vendor inquiries related to subscriptions billing discrepancies payment failures and account changes via email chat and phone.
- Troubleshoot billing issues process refunds and assist with subscription upgrades downgrades and cancellations.
- Collaborate with internal teams (Finance Product Engineering) to resolve complex issues and improve support workflows.
- Maintain accurate records of customer interactions and transactions using CRM and support tools.
- Identify recurring issues and escalate feedback to improve product and service quality.
- Educate customers on billing policies renewal cycles and available subscription options.
- Work with partners to resolve billing inquiries or disputes
What You Bring:
- High school diploma (or equivalent) required. Secondary degree preferred.
- 13 years of experience in customer support preferably in SaaS e-commerce or subscription-based services.
- Strong communication skills with a calm professional and empathetic tone.
- Familiarity with billing systems (e.g. SAP) Ticketing platforms (e.g. Zendesk JIRA)
- Ability to multitask prioritize and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a knack for turning challenges into opportunities.
- Good verbal and written professional communication fluent in English.
- Self-motivated and proactive in performing duties
Nice to have:
- Experience working with vendors or B2B clients.
- Hands-on experience with Cloud platforms such as Microsoft Azure AWS or GCP
- Accounting Mainframe experience
- SAP experience
#LI-SK1
#hybrid
The typical base pay range for this role across the U.S. is USD $47300.00 - $75700.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
