Reservations Supervisor (Saudi Nationality)

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
To call the manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone fax e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
To attend training and meetings as and when required.

Qualifications :

Understanding Hotel Operations
Saudi National is mandatory
Previous Experience is a must
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

To answer the calls with clear speech and pleasant voice.To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order t...

To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
To call the manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone fax e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
To attend training and meetings as and when required.

Qualifications :

Understanding Hotel Operations
Saudi National is mandatory
Previous Experience is a must
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory Administration
English Language
Access Control
Jpa
Legal Support
Airlines

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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