Senior Messaging & AI Operations Specialist
Senior Messaging & AI Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a hands-on technical specialist to lead operational excellence across enterprise messaging platforms and support the rollout of AI technologies like Microsoft Copilot. This role focuses on day-to-day management troubleshooting and optimization of Exchange environments while also supporting AI enablement initiatives. The ideal candidate will have deep experience in messaging infrastructure and a passion for delivering reliable secure and innovative solutions.
Required Skills - 8 years of experience in Exchange and messaging operations.
- 2 years of experience supporting AI/ML tools or platforms.
- Strong knowledge of Microsoft 365 Exchange hybrid deployments and Active Directory.
- Experience with PowerShell scripting and monitoring tools.
- Familiarity with Microsoft Copilot and Azure OpenAI services.
- Excellent problem-solving and communication skills.
Job Duties - Manage and support Exchange Server and Exchange Online environments ensuring high availability and performance.
- Troubleshoot email flow mailbox provisioning and hybrid configurations.
- Monitor and automate operational tasks using PowerShell and administrative APIs.
- Support deployment and configuration of Microsoft Copilot across M365 services.
- Assist in developing usage guidelines and training materials for AI tools.
- Collaborate with internal teams to identify operational efficiencies through AI and automation.
- Participate in incident response root cause analysis and continuous improvement efforts.
Job Requirements - 8 years of experience in Exchange and messaging operations.
- 2 years of experience supporting AI/ML tools or platforms.
- Strong knowledge of Microsoft 365 Exchange hybrid deployments and Active Directory.
- Experience with PowerShell scripting and monitoring tools.
- Familiarity with Microsoft Copilot and Azure OpenAI services.
- Excellent problem-solving and communication skills.
Desired Skills & Experience - Experience with Teams SharePoint and Power Platform.
- Understanding of responsible AI principles and data governance.
- Agile delivery experience and cross-functional collaboration.
- Familiarity with prompt engineering and LLMs.
- Bachelors degree in Computer Science Information Systems or related field.
Required Skills : AI
Basic Qualification :
Additional Skills :
Background Check : Yes
Drug Screen : No
Employment Type
Full-time
