SENIOR MANAGER DIGITAL CONTACT CENTER SOLUTIONS
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview
We are seeking a Senior Manager Digital Contact Center Solutions to lead the design implementation and optimization of modern technology-driven contact center solutions. This role will play a key part in transforming citizen services and customer experience within the government and public sector ensuring seamless integration of cloud-based platforms AI automation and omnichannel capabilities.
RESPONSIBILITIES:
- Proven experience in designing implementing and operating modern contact center solutions (including cloud-based platforms AI automation and omnichannel integrations).
- Strong technical background with hands-on knowledge of infrastructure systems integration and digital platforms.
- Solid business acumen able to align contact center strategy with organizational objectives and deliver measurable improvements in customer experience.
- Demonstrated experience leading large-scale transformation projects preferably within the government sector.
- Expertise in vendor and stakeholder management performance measurement and KPI frameworks.
Previous consulting or advisory role with a government entity is highly desirable. - Excellent communication leadership and problem-solving skills.
Vertical:
Technology
Employment Type
Full Time
