Customer Support Agent JHB (Temporary)
Customer Support Agent JHB (Temporary)
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Salary Not Disclosed
1 Vacancy
Job Description
At Paymentology we re redefining what s possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale - across more than 60 countries.
Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.
We re looking for a Temporary Customer Support Agent on a 3-month contract starting 1 November. This role requires availability during holiday periods and weekends. As a key member of our team you ll be the first point of contact for our clients ensuring their queries are resolved quickly effectively and with care. This role is central to building customer trust and satisfaction - handling day-to-day support interactions escalating issues when needed and contributing to continuous service improvements. If you re passionate about customer service problem-solving and being part of a dynamic global team this is your opportunity to grow and make an impact.
Please note that this is a hybrid position requiring 3 5 days per week in our Johannesburg office. This is subject to change in the future.
What you get to do::
- Respond to customer queries via multiple support channels in a timely and professional manner
- Troubleshoot customer issues and provide clear accurate solutions
- Escalate cases to senior team members or other departments where necessary
- Document customer interactions and recurring issues in the knowledge base
- Contribute feedback on customer pain points to improve support processes
- Collaborate with colleagues across teams to resolve customer concerns
- Deliver a consistently positive customer experience by following best practices and service standards
What you can look forward to::
At Paymentology it s not just about building great payment technology it s about building a company where people feel they belong and their work matters. You ll be part of a diverse global team that s genuinely committed to making a positive impact through what we do. Whether you re working across time zones or getting involved in initiatives that support local communities you ll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.
Travel:
< 5%
Requirements :
What it takes to succeed:
- Excellent communication skills both written and verbal
- Ability to troubleshoot and resolve problems effectively
- Strong customer focus with the ability to stay calm under pressure
- Proven organisational and time-management skills
- Comfortable working with multiple systems and tools
- Adaptability and willingness to learn new processes and technologies
Education & Experience:
- 2 3 years experience in customer support service desk or call centre roles
- Experience in fintech banking or technology environments is a plus
- Demonstrated ability to handle customer queries independently
- Background in documenting issues and contributing to knowledge-sharing resources
- Technical skill and ability are important for the role
Remote Work :
Yes
Employment Type :
Temporary
Employment Type
Remote
