Senior Operations Manager – Intelligence & Process Enablement (mwd)
Senior Operations Manager – Intelligence & Process Enablement (mwd)
Posted on :
23-09-2025
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1 Vacancy
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Job Description
These tasks are waiting for you
- Own and optimise our CRM system (HubSpot) to drive marketing sales and customer success foundations
- Ensuring data integrity compliance and governance across the CRM landscape
- Manage and optimize integrations (analytics support tools etc.)
- Lead workflow automation process optimization and co-lead AI integration to reduce friction and scale efficiency
- Design and implement automated workflows (HubSpot Zapier APIs or other workflow automation tools) reducing manual tasks
- Co-lead the sourcing and integration of AI technologies to modernize workflows boost productivity and establish a foundation for scalable resilient operations
- Customer Care & Claims operations enablement
- Drive claims process improvements (fraud prevention detection handling efficiency)
- Establish KPIs and SLA monitoring to ensure performance is transparent and actionable
- (Nice-to-have) Apply insurance knowledge to help shape operational and claims automation processes
- Further build and own the data and analytics strategy for Operations and Customer Care ensuring high-quality actionable insights closely working together with our data team
- Develop dashboards and reports for multiple stakeholder groups (Customer Care Sales & Marketing Leadership)
- Provide pipeline service-level and customer & partner feedback analytics to identify improvement opportunities in collaboration with the Customer Care & Claims lead
- Enhance cross-functional collaboration
- Act as a bridge to Digital Product & Tech aligning on roadmaps integrations and system enhancements
- Train and enable teams on tools data literacy and process excellence
- Design and run closed-loop feedback systems feeding ops and customer insights back into Product Marketing and Tech
This is what you bring to the table
- 510 years of professional experience in Operations Process Improvement RevOps or Data/Systems Enablement
- Strong technical know-how in HubSpot (admin & architecture) and workflow automation (Zapier Make or similar)
- Strong background in data analytics reporting and KPI frameworks
- Experience with API integrations and scaling operational processes through technology
- Experience in process design optimization and scaling
- A hands-on solution-oriented mindset with curiosity to test and configure new tools
- Understanding of how AI can enhance operations and willingness to explore practical applications
- Strong stakeholder management skills and ability to translate between business and tech
- Fluent in English (German is a plus)
- (Nice-to-have) Insurance/claims process knowledge
What we offer
Together with our investor AXA we offer a combination of entrepreneurial freedom leading technological know-how reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.
When you become part of our team you can expect to work with incredibly versatile and talented colleagues.
- The opportunity to lead and grow an exciting team
- The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the worlds leading core insurance systems
- Modern working in the middle of Berlins City-West with a wide range of perks and benefits. To name a few: subsidized lunch & one free lunch a week discount on BVG ticket company (e-)bike leasing urban sports club mental well-being app
- Many opportunities to connect with your colleagues outside of daily work team events weekly yoga classes team runs and more
- A flexible work model (hybrid working role)
Employment Type
Full Time
Key Skills
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