CX Consulting Lead

Jersey City - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: CX Consulting Lead
Hybrid (Jersey City NJ / New York City NY)

About the Role
Join one of our premier consulting clients as a CX Consulting Lead to shape and deliver enterprise-wide transformation initiatives. Youll partner with senior stakeholders to design customer-centric strategies modernize platforms and deliver measurable business outcomes.

What Youll Do

Lead CX transformation programs (strategy implementation ROI).
Drive digital self-service conversational AI automation CCaaS modernization.
Advise senior stakeholders on CX strategy and build strong business cases.
Oversee multi-workstream transformation with governance & KPIs.
Partner with operations digital analytics and technology teams.

What Were Looking For

5 8 years in CX consulting transformation or customer strategy roles.
Hands-on with CX levers: self-service conversational AI automation CCaaS.
Strong program/change management and executive advisory skills.
Ability to tie CX metrics (containment NPS/CSAT) to business outcomes.
Familiarity with platforms like Genesys NICE Five9 Amazon Connect Talkdesk.

Job Title: CX Consulting Lead Hybrid (Jersey City NJ / New York City NY) About the Role Join one of our premier consulting clients as a CX Consulting Lead to shape and deliver enterprise-wide transformation initiatives. Youll partner with senior stakeholders to design customer-centric strategies mo...