Head of Revenue Operations
Head of Revenue Operations
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1 Vacancy
Job Description
Role Details
Location: San Francisco CA
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
Were in a phase of rapid expansion and are looking for a Head of Revenue Operations to be the operational force behind our next sales build. Based in San Francisco youll work directly alongside the CRO and partner closely with Sales Customer Success and Executive Leadership to design and operationalize a world-class go-to-market engine. This is a high-visibility high-impact role with a direct line to Crescendos growth strategy.
What Youll Do:
Sales & Revenue Strategy
- Act as a strategic partner to the CRO owning the structure and performance of our entire go-to-market operation.
- Lead territory design quota setting and resource allocation in support of Crescendos ambitious revenue targets.
- Define and manage the GTM operating rhythm including pipeline reviews forecast meetings and exec-level reporting.
End-to-End Sales Operations
- Build scalable repeatable frameworks for pipeline generation opportunity management and conversion optimization.
- Own the configuration and performance of our sales tech stackHubspot Gong SalesNav Clay forecasting and intelligence platforms.
- Ensure pipeline health seller accountability and revenue predictability through rigorous systems and clean data.
Customer Success & Post-Sale Operations
- Partner with Customer Success and Delivery to align post-sale processes to value realization renewals and expansion.
- Develop and monitor metrics related to customer health services performance and lifecycle progression.
- Operationalize seamless handoffs project tracking and pricing strategies for high-value high-scale customer engagements.
Forecasting & Commercial Intelligence
- Own revenue forecasting and scenario modeling in partnership with Sales and Finance.
- Deliver insight-rich reporting and dashboards to CRO and executive stakeholders.
- Identify strategic levers and GTM improvements through trend analysis win-loss and productivity tracking.
Team Leadership & Infrastructure
- Build and scale a high-performing Revenue Operations team instilling a culture of ownership clarity and operational excellence.
- Create playbooks processes and documentation to enable consistency and scale across teams and geographies.
- Serve as a key voice in cross-functional planning conversations ensuring that operational infrastructure supports go-to-market goals.
What We Expect From You:
- 10 years of experience in Revenue Operations Sales Strategy or GTM leadership within fast-scaling SaaS or AI-driven businesses.
- Proven track record designing and scaling RevOps functions across enterprise and commercial sales models.
- Deep expertise in pipeline management sales productivity territory planning forecasting and post-sale analytics.
- Hands-on systems experience with Hubspot (we are a Hubspot shop for another year) Gong SalesNav Clay and related analytics/forecasting platforms.
- Strategic agility balanced with operational executionable to think at the C-level and execute in the details.
- Leadership experience managing and mentoring RevOps talent with a bias for action quality and continuous improvement.
- Strong executive presence and ability to influence up down and acrossespecially in high-growth environments.
Why Crescendo
- Were building a new category: Augmented AI
- Were moving at record-breaking speed: 0 to $100M ARR in under a year
- We only win when our customers winoutcomes over hype every time
- Youll be part of a high-performing purpose-driven team obsessed with speed creativity and craft
- This is your chance to help define the DNA of Crescendos sales culture. If youre ready to learn fast build fast and grow fastlets talk.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Manager
Employment Type
Full-Time
