Senior Manager, Day-to-Day Banking Client Engagement

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of the Day-to-Day Banking Client Engagement team youll be responsible for designing and delivering market leading client experiences for Day-to-Day Banking clients. Youll manage and monitor key business metrics to exceed industry growth. The Senior Manager will support the planning development and execution of client engagement strategies and tactics for Day-to-Day Banking clients in order to maximize client retention and enable profitable long-term client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Strategy development and implementation Contribute to developing and implementing the Day-to-Day Banking client engagement strategy in collaboration with the Director and other business leaders. Leverage data to understand trends and identify specific areas of opportunities to create deep client relationships optimize usage maximize retention and enable long term profitability. Play a leading role in ideating and conceptualizing various offers campaigns and initiatives forecasting and business casing securing partner buy in implementation and validating business results.

• Collaboration Build partnerships and collaborate with key partners including Product Owners Digital Marketing Channels Communications Data Technology and Platform teams to assess and deliver innovative engagement features and journeys for day-to-day Banking clients. Partner with Finance and Analytics teams to identify portfolio gaps forecast inactivity and attrition behaviors and evaluate the performance of engagement initiatives.

• Stakeholder management - Build and maintain strong relationships with stakeholders ensuring alignment on strategic priorities and fostering collaboration to achieve business objectives. Effectively communicate insights manage expectations and drive consensus across cross-functional teams.

• Market insights and competitive analysis - Conduct ongoing assessments of the competitive landscape to identify trends in onboarding and engagement strategies offering insights to inform and shape CIBCs future direction.

Who you are

• You have 5 years of experience in Product Management within Financial Services.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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