Veterinary Client Service Representative Relief
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Position at Metropolitan Animal Emergency and Specialty Center
Client Service Representative Relief
Metropolitan Animal Emergency and Specialty Center
Rockville Maryland
Part-Time Relief
Metropolitan Animal Emergency and Specialty Center a Thrive Pet Healthcare Partner is looking for a Relief Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At Metropolitan Animal Emergency and Specialty Center you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources.
Experience & Skills Requirements:
- 2 years experience in a veterinary setting required
- Ability to work overnights weekends and holidays required
- Enjoys connecting with people and has exemplary customer service skills
- Believes that attention to detail matters
- Wants to learn and accepts feedback openly
- Has excellent communication skills both oral and written
- Possesses a sense of calm even in the chaos
- Demonstrates dependability and ethical decision making
- Is not afraid of challenges and has determination to work through obstacles
- Can work well within a team of diverse individuals showing compassion and empathy
Primary Job Responsibilities:
- Responsible for ensuring excellent customer service is provided to our clients.
- Answer and prioritize incoming phone calls
- Monitor client flow from check-in through discharge
- Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
- Records management
- Audit client and patient electronic records for completeness and accuracy of information.
- Process payment transactions
- Assist with client education
- Relay accurate and complete information from clients to veterinarians and other team members
- Work closely with team members to build comradery cooperation and respect
Aboutthe Hospital
Metropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan areas pet care answer 24 hours a day 7 days a week 365 days a year. We combine the passionate care you are accustomed to from your primary care veterinarian with the precision and effectiveness of emergency veterinary care requires.
We have been successfully and compassionately operating since 1976. As one of the oldest and best known 24-hour emergency animal hospitals in the country we are a part of the community and share in its history.
Rest assured we are on stand by for you and your pet around the clock. Whether it is emergency veterinary services your pet needs or post-incident monitoring and care the staff at Metropolitan Emergency & Specialty Center has dedicated itself to bringing the wag back to your dogs tail and the purr back to your cats meow.
We combine the passionate care youre accustomed to from your primary care veterinarian with the precision and effectiveness that emergency veterinary care requires in emergency diagnostic surgical and specialized intensive care services.
We are open:24/7
Serving: Twinbrook Rockville Town Square Rockshire Woodley Gardens Westmore Lincoln Park West End Park New Mark Commons
Compensation negotiable based on credentials and experience withahourly pay rate starting at$19 -$23/hour. Theactualrate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
About Thrive
Vet-founded and Austin-born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet well-being through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitals benefit from Thrives extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values work-life rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
We look forward to hearing from you apply today!
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
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About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
